Question about Igloo Cooler Igloo Portable Countertop Ice Maker, White

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After it makes Ice the cubs fall and the Ice mover goes back and then it doesn't move the Ice to the basket until I have to reach in there and help it move forward

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Renee Knafel-Bullock

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That's a defect if you want ice you will have to continue doing that sorry

Posted on Jan 28, 2014

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Rich Jones

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There are tabs on the ejection tray that overlap and bind keeping the tray from moving forward. Either position the tray precisely in the center until you find the sweet spot, then never move your ice maker again. The other option is to shave either the tabs or the top of the ejection tray. I shaved the tabs and my unit working properly again.
After it makes Ice the cubs fall and the Ice mover - after-makes-ice-cubs-fall-ice-mover-goes-ms02rjtmj0rauii4zxfkt0in-5-0.jpg To remove the ejection tray:
Remove the back cover (6 screws on the bottom of the unit).
Remove the top cover (4 screws now available under the top cover).

Cycle the unit and unplug the power to it when the tray is in the fill with water position, the ejection tray will be all the way forward.

Remove the 2 metal pins holding the ejection tray to the main unit. Be careful since you are working with plastic parts. Since I was both repairman and photographer the needle nose pliers are not positioned correctly to force the pin out in the first photo, it will need to be almost vertical to avoid the tray assembly.

After it makes Ice the cubs fall and the Ice mover - after-makes-ice-cubs-fall-ice-mover-goes-ms02rjtmj0rauii4zxfkt0in-5-5.jpgtmj0rauii4zxfkt0in-5-5.jpg" alt="after-makes-ice-cubs-fall-ice-mover-goes-ms02rjtmj0rauii4zxfkt0in-5-5.jpg" class="h_mi" /> Step One: The pliers are on the back of the pin and on the After it makes Ice the cubs fall and the Ice mover - after-makes-ice-cubs-fall-ice-mover-goes-ms02rjtmj0rauii4zxfkt0in-5-14.jpgges/after-makes-ice-cubs-fall-ice-mover-goes-ms02rjtmj0rauii4zxfkt0in-5-14.jpg" alt="after-makes-ice-cubs-fall-ice-mover-goes-ms02rjtmj0rauii4zxfkt0in-5-14.jpg" class="h_mi" /> Step Two: Grab the metal pin and pull it out to the side.

I shaved the tabs to avoid the ejection tray, be sure not to remove too much material and thus ruin the tab for itsAfter it makes Ice the cubs fall and the Ice mover - after-makes-ice-cubs-fall-ice-mover-goes-ms02rjtmj0rauii4zxfkt0in-5-20.jpgo avoid the tabs.

after-makes-ice-cubs-fall-ice-mover-goes-ms02rjtmj0rauii4zxfkt0in-5-20.jpg If I were to do this again that would be my choice.
I used small wire cutters then shaved with a knife to finish the job.
Reassemble and test.

Posted on Dec 21, 2015

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Shayla Anthony

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Depending on your model, you could add a rubber band to pull it forward. It's likely a crack in the ice cup near the motor. Known problem on most portable ice machines....

Posted on May 12, 2015

  • melissa davis Jan 18, 2016

    Details please. My bucket is not coming forward to gather water to make cubes

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