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The original Priori was discontinued some time ago and we can no longer support this product for spare parts or repairs. We would advise that this particular seat is replaced.
The Priori SPS, PrioriXP and PrioriFix carseats are still part of the current range so can be supported for spare parts and repairs. If you visit www.maxi-cosi.com and select which country you're in you'll find a Contact Us tab on the right side of the page where you can click to send your enquiry to the customer care team in your country.
Hi Lorna - Most commonly this issue is caused by dirt/debris getting caught in the tensioning strap of the harness and gradually pulled into the mechanism of the carseat over time. First recommendation is to remove carseat from the car and remove cover (do not remove harness system from seat) give the carseat fabric and the seat itself a clean and see whether this improves the recline situation. If not, please contact your customer services department - if you're in the UK this is 01284 413 141 Mon-Fri 8.30-4.30
"Loose and kind of flappy" is not how the recline handle on a PrioriFix carseat should be described - Please contact your retailer with your proof of purchase and ask them to compare it to others in store to check whether yours is different. If it is, they will be able to assist from there.
Go to this website http://www.nhtsa.dot.gov/CPS/CPSFitting/index.cfm and
put in your zip code, it will tell you where the car seat safety
inspectors are and they can help you install it properly.
Slack off the straps as far as possible and recline the seat. Open the strap guard door on the rear of the bit of the seat that reclines (Item 3 on diagram http://www.maxi-cosi.com/media/producthandleidingen/maxicosi/PrioriFix.pdf). The shoulder straps can be released from the metal clasp which is in here.You can now pull the straps through the back of the seatand release the cover.
Go to the Maxi Cosi website, choose your carseat model and there are Instructions online. It's a bit fiddly but once you've done it once or twice you'll find it easy.
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