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You need to contact either the place you bought the device or TomTom... probably the place you bought the device because they gave you a defective one. It should already have a map on it and it should ask you to "update" it when you login to TomTom home.
First BACKUP your SD card. Go here and download latest version of TomTom HOME >> For the PC or for the MAC , You can download tomtom HOME here >
I would recommend you only do a map upgrade if you definatly need to as looking at other posts on this forum lots of people have problems after trying to update maps. Updating maps is NOT FREE , you have to pay for updates and after downloading updates you need to reactivate the map with your product code . Only do an update after backing up your existing maps other sie you might have trouble reverting back if the download goes wrong.