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Try to check for some paper obstruction into the roller (black) and clear it. Try to clean also those roller with rubbing alcohol to remove some dirt on it and try printing again if it works.
Hi, Problem is you have paper jam!!! Seek for the paper inside the printer, pull out cartridge!!! when you do that, turn off printer and disconnect power cable for 1min. Pull back the cable, turn printer ON!!! good luck!!!
REmove cartridge, and open rear door, might be all scrunched in very back fuser unit, if you can't remove it without damaging the rollers then it will need to be pulled to bits
My friend had the same problem. A small sliver of paper was blocking one of the contacts where the cartridge connects with the printer. Removed it and voila!
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