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I had a similar problem, with no help from HP support. A USB hard drive would be recognized, and work, but a Sandisk flash drive and a Fujifilm camera would not. All drivers were uninstalled/reinstalled/updated numerous times. HP finally concluded a hardware problem. However, I noticed an updated BIOS on HP's web site to fix "USB problems" with some equipment. I flashed my BIOS with the new version, and USB now works. Some minor glitches, but acceptable..