2 weeks ago my 3310 worked fine, then last week, on May 26th, i installed a software update from hp that was supposed to fix problems deleting the printer from the system. A problem i had been having. (I've reinstalled the printer 3 times since September of 2008.)
now the scanner won't work - i get an error message advising to restart the program. restart the computer or reinstall the program. i spent 3 hours deleting and reinstalling the software last week but it does not work still.
any ideas?
You probably need a new printer.
SOURCE: Printer problems for HP Photosmart 3310
Try running antispyware and virus program to eliminate this, housecall is online, thorough and free. It removes it too. Try and see if updating the actual drivers help off HP website. Check settings to see if it is not accidentally set to only print test page or to work offline or similar, uncheck tabs if they are.
SOURCE: Will not print
dirver conflict, completely remove from OS, take off network and see if HP works independently well. reset on network and share again.
SOURCE: How do I use the
Go to HP and check out their download section to see if they have an update for your 3310.
SOURCE: How to uninstall the HP Solution Center & other software
FEW WAYS TO DO IT I MEAN REMOVE PROGRAMS OR PRINTER DEVICES BOTH WAY REQUIRE TO GO INTO THE CONTROL PANEL:
SELECT PRINTER, RIGHT CLICK MOUSE BUTTON AND GO DOWN TO DELETE
AND FOLLOW INSTRUCTIONS
AND
2ND WAY
GO TO PROGRAMS AND FEATURES
OPEN THE FOLDER
WAIT FOR THE PROGRAM EXPAND
GO DOWN TO THE DRIVERS OR PROGRAM
YOU WANT TO REMOVE
THAN SELECT THE ITEM AND RIGHT CLICK IT
AND FOLLOW THOSE INSTRUCTIONS
REBOOT
EVERYTHING WILL DELETE AFTER REBOOTING THE SYSTEM AND THAN IT WILL DO SOME WINDOWS UPDATING TO HELP WINDOWS HELP WITH THE NEW CONFIGURATION SETUP OPERATIONS
SOURCE: 'Fatal communication error' - cannot print
My first recommendation is to carry a printer self test. Use the Menu on the front panel to do this ok. If both printers succeed in self test then the problem is reduced. Uninstall the previous drivers for these printers. Connect the printer data cable(USB) to the pc and check for communication. that is, whether or not it is detected by the pc's OS. This should be done one after the other on different ports. If the two printers are attached to same pc, I recommend you use a combination of USB and Parallel printer cables. If communication is successful then detach both cables from the pc. Install the drivers for the USB printer without attaching it to the pc. Then attach when prompted. That way, the printer is guaranteed. For the printer on the parallel port, connect it and install the drivers while attached to the pc. If nothing happens still, you should consider leaving only a printer on the pc. Good luck
452 views
Usually answered in minutes!
×