Motorola Mobility RAZR V3 Logo
Posted on Oct 23, 2007
Answered by a Fixya Expert

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Key pad suddenly stopped working

Ive had my razor for about 4 months.  i went to go make a call this morning and found that ONLY the power button was working.  it may have gotten some water in it but only a drop or two.  i let it dry out for a couple hours today but it still wont work.

  • HelpMe1971 Dec 06, 2007

    My RAZR just developed the same problem. Only the power button works and when I try to input the SIM pin, the first number I push generates a strange beep, but nothing appears on the screen. HELP!

  • Anonymous Jan 08, 2008

    yeah exactly me too

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  • Expert 181 Answers
  • Posted on Dec 06, 2007
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Joined: Dec 06, 2007
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On a RAZR, there is a problem in the joint or hinge where the phone opens, and the flex cable that connects the two often comes loose. This can usually be fixed short term by pushing the halves of the phone together firmly, and then opening and closing the phone. Do this while the battery is out.

For a long term fix (or if that doesn't work), you have to take the phone apart. It would be best to take it to a repair shop for this.
Also try simply taking the battery out and popping it back in. This will resolve this issue often.

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My phone (in a cotton phone bag) was very slightly damped by a spilled drink about 4 months ago. The keyboard immediately stopped working (only power button works). My friend told me to blow dry it, so I tried and it worked.
Just today, my keyboard stopped working again even though there was no further water damage (at least not to my knowledge), I used the blower dryer trick again. and it worked again. So ... you can give it a try.
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