Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

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Hard disk error on a Creative Zen Extra (60GB)

When I turn it on it stays on the EAX logo for ages, then goes to the boot menu with the 4 options, which then just tell me I have a hard disk error. I've tried the tapping thing to no avail and creative are not being much help. How hard would it be for me to replace the hard drive myself? Will any 2.5 drive work? Is there anything I need to know in particular? I'm not that technically minded but I'm willing to have a go at fixing it myself. Many thanks!

Posted by Jeanybean on

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  • Jeanybean Oct 23, 2007

    scratch that! I bashed it on the side like everyone has suggested previously but it still stayed on the eax screeen for ages. When it finaly did something though it worked, it didn't go to the boot menu! I am actually shocked!!! :oD

  • Anonymous Nov 05, 2007

    i have this for couple years now when i turn it on it just say eax then i try to connect with my laptop it didnt connect

  • madt1967 May 19, 2009

    i have exactly the same problem. but the failure is so severe that when i plug the creative to the computer it does not recognize the device. therefore, thassall suggestion is not available. any help??



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  • 91 Answers

To fix this bug you may have to format your Hard disc, because something has corrupted and stopping the hard drive from reading.

Plug it in your computer and format from the software provided if that won't allow you to format go to "My Computer" find it on there usually named "Removable" then right click on that then click "Format" then once format has complete unplug see if it works then.

Posted on Oct 24, 2007


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My creative zen micophoto will not boot up what do

You tried these yet?
Reset, Format or Clean Up a Zen Vision:M

If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.

To reset Zen Vision:M to factory default settings:

  1. Press on the Menu/Back button on your player, and select System, and then Reset.To Format or Clean Up Zen Vision:M Detach the Zen Vision:M player from your PC , and ensure that the unit is off.If the battery is too low, charge the battery fully before continuing
  2. Slide the Power switch towards the Power icon and hold the switch in the Power On position.
  3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.
  4. Release the Power switch when the Creative logo appears. The Recovery Mode appears: * Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)* Format All (Formats the players hard disk - Note: all contents will be lost)* Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)* Reboot (Reboots the device)
  5. Select Clean Up or Format from the Recovery Mode, and then select Reboot
Good Luck^^

Nov 02, 2009 | Audio Players & Recorders

1 Answer

Hard disk problem?

hi mark,I have same problem..recovery mode nothing works .. i live in australia and not sure yet who fixes it telss you about firmware download..have not tried yet..this is only something new.will try more things and post again Good luck Helen

Aug 04, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

40 gb mps nomad creative

When it gets to the EAX screen tap it ******* the right side just above the menu button, wait for the drive to kick in and it should work again.

Jul 14, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Creative Vision M - 60GB; Disk problem

When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!

There is no scan disk or Utility that i know of that will work sounds like the drive is toast!

May 20, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

60GB Nomad Jukebox Zen Xtra stuck in startup loop

mine did the same until i got a new power supply. it requires a 5volt dc pos tip charger with 20 watts. a universal 3-7.5v 2amp charger from radioshack does the trick. make sure the tip is yellow for the charger.

Apr 10, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Boot problem

"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)

Jan 23, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Creative zen 60gb

I had the same error - unfortunately mine was a hard disk error and it was unsaveable. i lost all my songs.

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Creative Nomad Jukebox Zen Xtra

First thing i would do is make sure your at the current firmware.

Dec 18, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Won't go past loading screen

I've seen this problem quite a few times on the Creative Labs forum. I had a similar problem with my Zen Jukebox Xtra 60gb. My solution was to replace the hard drive and reload the firmware. Bingo! It works like new. If you feel adventurous do as I did. But if it's still under warranty then let Creative Labs fix it. Oh, by the way I got my hard drive for my Zen Xtra on eBay for $30.00. Also eBayers sell various troubled MP3 players for parts. A lot cheaper than if I had sent it in for repair.

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23 Answers

My MP3 player has a hard disk problem and won't work

tap it on the right side when the eax logo screen pops up

Oct 27, 2006 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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