We have 3 main Auto Attendant lines that outside callers can dial to get to main lines, like Sales ext. 1, Support ext. 3, and Accounting ext. 2, or if they know our extensions, they can dial those (2-digit extensions). When outside callers hit extension 3 that defaults to extension 39 - my phone. But we need to change extension 3 to default to extension 25. How do I do that? Thanks!!
SOURCE: Norstar M7310 auto attendant problem
As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
Feature 983
System coordinator mailbox # and password
OK
AA
Lines
Enter Line Number
OK
Table
Rings
CHNG
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.
SOURCE: Rings twice and goes to general mailbox
Just have to go into vmail system and change the the number of rings till the vmail system answers (in this case 4); check your greeting table make sure the right one is assigned to the lines in question (each line can have a diiferent one or the same); and also make sure the right greeting is assigned to the greeting table you want to use.
Do you have a program manual? If so, it has some sample proramms that would give you a "picture" of this is done, plus flow charts.
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