Question about HP PSC 1610v All-in-One Printer

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HP PSC 1610V All in one printer

We had a paper jam, and cleared it. Now we have a error message door open. The door is closed. We have rebooted the computer and the error message still shows. We can not print anything. Help.

Posted by Abbs on

  • Abbs Oct 26, 2007

    I have unplugged the computer and replugged it back in. At this point there is nothing in que for printing. The problem I am having is the error message is saying that the "door is open". It is not open. It is tightly secure. We can't figure this one out. I have contacted HP with no response. Any other suggestions?

    Thanks. 

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'Leslie Carroll

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Try unplugging the power cord on the printer, hold the power button in for a few seconds, plug the power cord back in and turn printer back on. That should clear the error if it is stuck in the printer's memory.

Posted on Oct 23, 2007

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This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
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