Question about Brother MFC 9700 All-In-One Laser Printer

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It has plenty of ink and the drum is good but it stopped printing

The copier has toner and the drum is good but it stopped printing. when I press 'copy' it sends through a blank page

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All blank pages could either mean: On the scanner side: * Mechanical error, you'll need to perform service on it to reanimate it again. * You can check if it is on the scanner side by printing a test page on the printer. If it prints fine, the problem is in the scanning process.
On the printer side: * Dirty connectors between toner/drum unit and machine. Remove the toner/drum package and clean the metallic cylinders on the left and right side of the toner/drum unit, then reinsert package into machine. * Bad toner and/or drum unit. Replace should solve it. * Mechanical error, you'll need to perform service on it to reanimate it again. * You can check if it is on the printer side by either scanning to a connected PC or sending a fax to someone. If the scanned/faxed page looks fine on the pc/fax that receives the fax, the problem is in the printing process.

Posted on Jun 02, 2009


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Hi Linda
Is this ink or toner? Ink will expire if it is on a shelf too long. Toner is a powder that is applied with heat to the paper. It does not expire but will appear faded if the printer is in economy mode or low on toner. on a 4 drum system each drum is independent of the others and can run low or out at separate times. Therefor to save money only replace the empty drums. Have you changed the drum recently? If it is toner try removing it and shaking it, then reinsert it. If you have other boxes of this drum see if you can find a date on the box. ink over three years old may not work well.

Apr 28, 2014 | Savin Lanier Ld275c Lp138c C7570 4 Drum...

1 Answer

My M15i Xerox Workcentre is printing with a vertical line down the page

Solutions for : Vertical Black Lines on Copies When the Automatic Document Feeder and Document Glass are Used Solution : Clean the Drum
  1. Make sure there is paper loaded in the paper tray.
  2. Press the [Menu / Exit] button on the Control Panel.
  3. Press the [Up] or [Down] arrow button until 'Maintenance' is displayed on the Display Screen.
  4. Press the [Enter] button. 'Clean Drum' will be displayed.
  5. Press the [Enter] button. 'Cleaning Drum Please Wait' will be displayed and a sheet of paper will be printed. Toner (Dry Ink) particles on the Drum will be affixed to the paper.
  6. Repeat steps 1 - 5 until the page prints without any Toner particles.

Aug 13, 2011 | Xerox WorkCentre M15i Laser Printer

1 Answer

The copies look faded out as if a new toner is needed, but I just changed the image drum and the toner cartridge

It could be that the print density setting is set too low. Adjust to higher density printing.

If the ink of the toner is not well distributed, remove the cartridge toner from the printer. Shaking it to redistribute toner more evenly will help..

Reset the printer
On the printer press the menu button until you reach MAINT.
Then press the item + button until you reach DRUM CT RESET. Then press select.

That will fix it.
Thank you for using Fixya

Sep 19, 2010 | OKI B4600 Printer

1 Answer

Brother mfc 8860dn, what is the difference between drum and toner.

On this machine the toner cartridge is installed into the drum unit so they are separate units. After opening the front door you can lift and then pull out the toner cartridge/drum unit assembly. There is a blue release lever thet is used to release the toner cartridge from the drum unit. As far as the difference? Well the toner cartridge contains the toner, and the drum unit contains the drum as well as other parts that make up the print "process". The toner is good for about 5,000 pages while the drum unit is good for about 18,000 pages. The drum unit life indicator can be reset to get additional life from the drum unit. To do this, open the front door and leave it open. The press the clear/stop key, then press 1
Good Luck and Thank You for using Fixya.

Sep 11, 2010 | Brother MFC-8860DN All-In-One Laser...

1 Answer

Poor print quality

The "ghost" image is "burned" onto the drum.

A laser printer is supposed to charge specific "dots" on the drum, and the toner-ink is supposed to stick only to those "dots", the paper is pressed against the drum, and then the "fuser" uses heat to "melt" the toner-ink onto the paper, to produce the printed page.

You need to replace the drum.

Apr 07, 2010 | Konica Minolta magicolor 2430 DL Laser...

2 Answers

How do I get a meter reading of number of copies?

Here you go.

  1. Press the [Reports] button on the Control Panel


  2. Press the [Up] or [Down] arrow until 'Systems Data' is displayed on the Display Screen.
  3. Press the [Enter] button.

    The System Data list will be printed with the following information:
    • Total Page Counts: Total number of pages printed
    • CRU Prints: Number of pages printed using the current Toner (Dry Ink) Cartridge
    • Replaced Toner Counts: Number of new Toner Cartridges installed in the machine
    • Replaced Drum Counts: Number of new Drum Cartridges installed in the machine
    • Current Drum Page Counts: Number of pages printed using the current Drum Cartridge
    • Platen Scan Page Counts: Number of pages scanned using the Document Glass
    • ADF Scan Page Counts: Number of pages scanned using the Automatic Document Feeder (ADF)

Feb 10, 2010 | Xerox WorkCentre M15i Laser Printer

2 Answers

Screen says drum near end

Drum for Brother MFC-6800 All in One Machine
You can expect it to print 12,000 Page Yield
Whats the difference between a DRUM and a TONER Cartridge? The toner cartridge is a cartridge holding the toner (ink). The drum does the work to transfer the ink to the paper. You will need to replace the drum every 5-6 toner cartridges you use.

Sep 24, 2009 | Brother MFC 240C All-In-One InkJet Printer

2 Answers

Streaks on copies on Xerox XC1020 which is 12 years old.

My Brother has been whining about a drum for over a year now, and still printing just fine. As long as it prints good, I say ignore it. If it stops completely, see if you can reset the drum counter to get it going again. These companies just want to get us to toss our machines as soon as possible. Google drum reset for your machine if you have to.

Sep 22, 2009 | Office Equipment & Supplies

1 Answer

Problem with my copier,is asmall wiremesh came out

Hello sir ; There are require PM, that's means you need to replace drum, drum blade and developer, after these replacement you need to simulation, the procedure as follow; press " # ", " * ", "clear ", " * " these 4 keys by order, then enter 20 press start enter1 to clearPM count, then press stop , enter 21, press start enter 1 press start again, then enter 4, press stop, enter 24, press start enter 7, prss start to reset drum counter, press " stop/clear " key, then turn power off and back on.

Aug 24, 2009 | Sharp AL-1655CS Copier

1 Answer

Muratec 1430d. copies come out 75% black. erase lamp ok, new drum installed. whats next

Toner Cartridges can be defective, I hope its a new one and not a "re-fill".
Try a new cartridge "or" try to print a test pattern to see if prob is in Printer section or Optics.
Press ..Setting, *, 0,9. then select Test Pattern Print.
Select either "checkered", squares, or paper size to print onto then press YES. if test prints are good then prob is in Optics...if test prints are no good its possibly the toner cartridge...also open RHS door/cover and check the fusing unit heat roller.
Oh..test patterns will keep have to Press STOP to stop them.

Jun 19, 2009 | Muratec MFX-1430 Copier

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