I have a ge washer model # whdsr316g1ww It is only a year old and I have had this problem twice now.It fills and then doesn't agitate or spin.It does drain though.It goes right through the cycle. GE Model (WHDSR316G1WW) Doesn't Agitate or Spin. It basically fills up with water, goes through the cycle and drains. My clothes remain soaked because it doesn't spin either.
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for model: WHDSR316G1WW General Electric Washing Machine
Unplug the machine at least 30 seconds
Turn the dial to the spin cycle, but do NOT pull it out yet.
Plug the machine back in and then lift and close the lid 11 times within 15 seconds and finally pull the knob to start the washer on spin cycle.
Unplug machine. Change load type to medium. Clean door sensor. Set knob to drain and spin. Plug machine back in to powr. Open and close door 10 times in 15 seconds. Pull knob to activate drain and spin.
If the washer fills up with water and you hear the motor running but the agitator doesn’t move, the agitator coupling is the most likely problem. First pump the water out by turning the timer to spin. Once the water is out, turn the washer off. Now pull up on the agitator until it comes off (it may be hard to pull off). Now that the agitator is off, you can see the agitator coupling, reach down and try to turn the coupling. If the coupling turns freely, it is striped out and needs to be replaced.