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I need to reset my controller so I can delete and reinstall netflix

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Keep getting error code 0013. Trying to watch Netflix on an Android phone.

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The movies want play


  1. Test your Internet Connection

    1. From the PS3 main menu, navigate to Settings.
      • If you're not already at the main menu, hold the PS3 button in the middle of the controller, select Quit, then select Yesto return to the home screen.
    2. Select Network Settings.
    3. Select Internet Connection, and verify it is set to Enabled. If it's Disabled, make sure to select Enable.
    4. Select Internet Connection Test.
      • If you are able to connect to the Internet, check your date and time settings.
      • If you are unable to connect to the Internet, you may be having network connection issues.


  2. Refresh your Netflix Iogin information

    1. Begin from the PS3 Home Screen.
      • If you're not already at the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yesto return to the home screen.
    2. Navigate to the TV/Video Services section and highlight Netflix.
    3. Press X.
    4. Immediately after pressing X, press and hold both Start and Select and continue to hold them down until a message appears asking Do you want to reset your Netflix settings and re-register?
    5. Select Yes.
    6. Enter your Netflix email address and password.


  3. Reinstall the Netflix application

    1. From the PS3 Home Screen, navigate to the TV/Video Services section and highlight Netflix.
      • If you're not already at the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yesto return to the home screen.
    2. Press the Triangle button on the Playstation controller.
    3. Select Delete.
    4. Select Yes.
    5. Download the Netflix application to your PS3.
    6. From the PS3 home screen, navigate to the TV/Video Services section and select the Netflix icon.
    7. Select Yes on the Are you a member of Netflix? screen.
      • You may be prompted to sign in to your PlayStation Network (PSN) account first.
    8. Enter your Netflix email address and password.


  4. Troubleshoot your Internet Connection
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You can shut the application down by exiting and restarting. If you are running this on an ipad or cellphone, kill the application in settings, or delete the app and reinstall.
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1: Try to delete app and reinstall. Log back in and try again.
2: Disconnect from wireless network and reconnect then try again.
3: Do a factory reset on the Bluray player. It should be under settings.
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