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I'm having an identical problem with my very new "Memorex DVD". After trouble shooting everything suggested in the manual, I'm on my way to buy another "new" dvd player. Definately will not be Memorex.
If you just want to take out a DVD here's what to do:
1.Take off the top cover: - remove five screws on the back (indicated by little arrows) - remove two screws on each side (there are only two, this should be obvious) - when looking at the back of the unit, slide it up and towards you.
You should now be able to see your DVD. However there is a piece covering it.
2. Take off the top of drive: - remove two screws, (one on each side). They are very small (probably black) and on the top of the cover, on the far left and right. They might be hidden under small rubber squares. If so, just peel the squares off. - The cover should come right off. - lift out the disc