They may not be gone.
I was told to go to a video production store, like that do weddings and see if they can retrieve your info from the disc.
It will cost you, and don't think that Canon or your disc manufacture will reinburst you. They won't. I tried.
Because we thought we lost everything too!
I think there is a defect in the camera itself or the manual is not telling you everything you need to know.
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