Try this solution:
Downloaded the firmware upgrade
from
http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1, and follow all the troubleshooting instructions that popup when you start the program:
start the program,
remove the battery,
hold the play button while plugging into usb,
release the play button the the term "initalizing" replaces "searching",
check the box that says "format data",
click the start button to replace the firmware.
After I did this, my pearl started normally, and my computer recognized it again. It also fixed my aac-error problem.
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