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Drum has detached Model 970 38712 10

Hi, it sounds like you have a major problem with your washer. The inner steel basket has a shaft attached to the back of it that goes through the rear of the outer plastic tub and attaches to the drive pulley. More than likely the shaft has broken off, the basket alone is over $500.00. It will more than likely need the rear of the tub as well for the seal and bearing. I have seen this many times. I would recommend buying a new washer unless you have some sort of extended warranty.

Apr 16, 2014 | Kenmore 44921 Front Load Washer

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My controls are locked. How do I unlock them? Thanks!

To unlock them press and hold the DRAIN/SPIN button for 10 seconds. Hope this helps....

Jan 19, 2011 | Kenmore 44921 Front Load Washer

1 Answer

Water not completeing draining

Check on the drain valve /drain pump and test if the voltage comes to the component. If so the drain pump is not working well. You can remove and test on bench, clean and back flush to remove dirt and see for a good flow. Once confirmed refit or else the pump must be replaced if the pump is not performing as required , the coil can be faulty.
However if voltage is not present on the pump after the wash cycle and during the rinse cycle, the controller can be defective.

Aug 31, 2010 | Kenmore 44921 Front Load Washer

1 Answer

My kenmore front load washer has aquired this rank moldy smell. If don't take the washed load out immediately the nasty smell penetrates into the clothes and smells even after drying. Is there some sort of...

you can run a regular cycle with bleach as instructed in the manual. there may be mold on the rubber where the door closes. wash this with water and bleach. to avoid this problem in the future you can loosen the light bulb then you can leave the door open a little all the time with no light. press the off button when not in use.

Jul 26, 2017 | Kenmore 44921 Front Load Washer

1 Answer

After first wash cycle, machine beeps and we get a


"FH" is a No Water Detect error.It is an indication that you either have no water coming into the washer, or very little water at all. Check whether the water taps are turned on sufficiently, the inlet hoses are not kinked, the water inlet valve is not clogged, you don't have a siphoning issue, and/or the drain pump is working.

Thank you !!

Aug 01, 2010 | Kenmore 44921 Front Load Washer

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The waqshing machine smells inside

All front loader have this problem. Use concentrated lemon juice to clean the boot and then you will have to leave the door ajar just a bit every time you finish washing. Sorry but this the nature of having a front loader. Also using powdered soap products will also almost completly do away with this problem.

Jan 31, 2010 | Kenmore 44921 Front Load Washer

1 Answer

Kenmoore model#417.4105200 dirt stains/ dirty water residue

this is a drain problem.inspect the water pump, motor coupler and the drain hose for kinks.

Dec 14, 2008 | Kenmore 44921 Front Load Washer

1 Answer

Softener dispenser

if softner has discharged it's probably working ok some water left behind is normal

Jun 18, 2008 | Kenmore 44921 Front Load Washer

1 Answer

Kenmore 42990 front loading washer

If this is a 417 model your problem might be the pump itself. There is a pressure switch that detects whether or not there is any water left in the tub. If so, it will not go into high spin. Remove the lower panel and check the pump on the lower right side. See if there is any gunk or coins in there by removing the hoses attached to it. Have a flat pan or a bunch of towells ready to catch the remaining water from the tub. If the pump checks ok, the next move would be to check the motor controller itself.

Apr 25, 2006 | Kenmore 44921 Front Load Washer

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