The camera is brand new and everytime I take a picture the buttom half comes out black and the top half of the picture is perfect. I made sure my fingers were not in the way of anything so thats not the problem. I'm so lost, please help!
It is common for the sub-mirror to break and block out a part of the photo.
Southern Photo Technical Service is a Authorized Service Center for Canon.
We do service the camera model you mentioned and Proof of purchase is required for all warranty claims.
Bring it in, or
Pack your equipment securely and insure it properly.
Send it to:
Southern Photo Technical Service
37 NE 167th Street
N. Miami Beach, Florida 33162
You should take the camera back and get another one. I had the same problem after about a year. I sent it in for service (free) and it's been fine for about a year. It was a glitch in the program, but I don't remember exactly what they said it was.
Remove the lens, clean it and then reattach it ensuring it is on correctly. If problem persists, bring camera and lens to a Ritz Camera, camera shop or better yet a canon certified repair shop and have them look at it. Good luck.
188 views
Usually answered in minutes!
×