After selecting pre-ground and selecting cup size i hear coffee going into the waste compartment and either no coffee is being brewed or water comes out wasted much coffee

VPS/VPR are pour over brewers. Like the 12 cup brewers you find at home, they need to be filled with 12 cups of water (a full pot), heated and then peculated over the coffee grounds and collected in a decanter.
BUT there is one main difference! The VPR and similar COMMERCIAL coffee machines are quick brewers. They usually have a pre-heated pot of water stored inside the machine.
* VPR's and similar machines REQUIRE a pre-fill and heating period prior to brewing. This means it's sitting on a level table and filled with water until water sprays from the brew head. At this point the unit is plugged in and the heater is turned on (there may be some water discharge from brew head as the water expands). Ready light will come on in about 15 mins.
* To Brew; Place coffee grounds in filter, place in funnel and brew head, clean empty decanter under funnel, slowly pour one full decanter of water (cold or hot) into brew tray. Do not overflow tray. Allow water level to sink before adding more water. Only fill with one pot as an equal amount will come out the brew head and funnel.
* Make sure the decanters are all the same size. do not mix a 12 cup pot with a 10 cup pot. One will over fill and the other will under fill. Make sure they match (in cup volume) FYI; Thermo Air pump pots are usually bigger than one pot. Typical filling only to 3/4th of the container. (I think most are in 2.5 to 3 liter sizes)
* If your not getting a full pot then the brewer was partially empty. The second brew (if done within the next hour) should come out full.
* If your still not getting a full pot then the water is leaking or is boiling off. Does it always steam from the top? Thermostat is shorted. Unplug the brewer and call vendor for service.
* Final; If your unplugging when not in use. Then follow the Pre-heat instructions mentioned above prior to plugging the brewer back in. If the tank has been emptied at night or dried up after an idle week. Then there is a chance you may over heat and blow the thermal fuse. Or at best have a half pot short brew as the water dried up.
* Note leaving the brewer plugged in without brewing daily is not a good idea. The water evaporates and eventually drys out the pot. Takes about 1-2 weeks but it does blow the fuse(s) and the unit will need service.
* Final; Follow the Bunn set up and care instructions (manuals from Bunn.com for down loading. *FREE*)
Aloha, ukeboy57

VPS are pour over brewers. Like the 12 cup brewers you find at home, they need to be filled with 12 cups of water (a full pot), heated and then peculated over the coffee grounds and collected in a decanter.
BUT there is one main difference! The VPR and similar COMMERCIAL coffee machines are quick brewers. They usually have a pre-heated pot of water stored inside the machine.
* VPR's and similar machines REQUIRE a pre-fill and heating period prior to brewing. This means it's sitting on a level table and filled with water until water sprays from the brew head. At this point the unit is plugged in and the heater is turned on. Brewer will pre-heat the water (there may be some water discharge from brew head as the water expands). Ready light will come on in about 15 mins.
* To Brew; Place coffee grounds in filter, place in funnel and brew head, clean empty decanter under funnel, slowly pour one full decanter of water (cold or hot) into brew tray. Do not overflow tray. Allow water level to sink before adding more water. Only fill with one pot as an equal amount will come out the brew head and funnel.
* You can test the VPR by following the Pre-fill instructions I've listed earlier. If the brewer heats up and does not continuously boil (shorted condition) then try a brew. If it works then your okay. Otherwise the unit will need service for a blown high limit or bad heater element.
* Call your coffee vendor anyway. Many coffee vendors will service your brewer of even replace it as long as you buy coffee from them. Ask around.

Aloha, ukeboy57

VPS are pour over brewers. Like the 12 cup brewers you find at home, they need to be filled with 12 cups of water (a full pot), heated and then peculated over the coffee grounds and collected in a decanter.
BUT there is one main difference! The VPR and similar COMMERCIAL coffee machines are quick brewers. They usually have a pre-heated pot of water stored inside the machine.
* VPR's and similar machines REQUIRE a pre-fill and heating period prior to brewing. This means it's sitting on a level table and filled with water until water sprays from the brew head. At this point the unit is plugged in and the heater is turned on (CWTF's have a toggle switch behind the machine). Brewer will pre-heat the water (there may be some water discharge from brew head as the water expands). Ready light will come on in about 15 mins.
* To Brew; Place coffee grounds in filter, place in funnel and brew head, clean empty decanter under funnel, slowly pour one full decanter of water (cold or hot) into brew tray. Do not overflow tray. Allow water level to sink before adding more water. Only fill with one pot as an equal amount will come out the brew head and funnel.
* FYI Coffee grounds are usually in pre-messured packets for office use. A simple guide is one tablespoon per cup. (level or heaping spoon is up to you)
* Since your brewer was bubbling at one point. I'm guessing it had water in the pre-heater at one time. But if it's not in use and left plugged in all that time then the water has probably boiled off. Hopefully someone unplugged the brewer prior to the unit blowing the thermal fuse.
* You can test the VPR by following the Pre-fill instructions I've listed earlier. If the brewer heats up and does not continuously boil (shorted condition) then try a brew. If it works then your okay. Otherwise the unit will need service for a blown high limit or bad heater element.
* Call your coffee vendor anyway. Many coffee vendors will service your brewer of even replace it as long as you buy coffee from them. Ask around.

Aloha, ukeboy57

You should call your vendor for service.
*** The following is for information only. Equipment should be serviced by a qualified tech. ***
VPS are pour over brewers. Like the 12 cup brewers you find at home, they need to be filled with 12 cups of water (a full pot), heated and then peculated over the coffee grounds and collected in a decanter.
BUT there is one main difference! The VPR and similar COMMERCIAL coffee machines are quick brewers. They usually have a pre-heated pot of water stored inside the machine.
* VPR's and similar machines REQUIRE a pre-fill and heating period prior to brewing. This means it's sitting on a level table and filled with water until water sprays from the brew head. At this point the unit is plugged in and the heater is turned on (CWTF's have a toggle switch behind the machine). Brewer will pre-heat the water (there may be some water discharge from brew head as the water expands). Ready light will come on in about 15 mins.
* To Brew; Place coffee grounds in filter, place in funnel and brew head, clean empty decanter under funnel, slowly pour one full decanter of water (cold or hot) into brew tray. Do not overflow tray. Allow water level to sink before adding more water. Only fill with one pot as an equal amount will come out the brew head and funnel.
* FYI Coffee grounds are usually in pre-messured packets for office use. A simple guide is one tablespoon per cup. (level or heaping spoon is up to you)
* Since your brewer was bubbling at one point. I'm guessing it had water in the pre-heater at one time. But if it's not in use and left plugged in all that time then the water has probably boiled off. Hopefully someone unplugged the brewer prior to the unit blowing the thermal fuse.
* You can test the VPR by following the Pre-fill instructions I've listed earlier. If the brewer heats up and does not continuously boil (shorted condition) then try a brew. If it works then your okay. Otherwise the unit will need service for a blown high limit or bad heater element.
* Call your coffee vendor anyway. Many coffee vendors will service your brewer of even replace it as long as you buy coffee from them. Ask around.

Aloha, ukeboy57

VPS/VPR (VP17-3 are the same except it has 3 lower warmers) are pour over brewers. Like the 12 cup brewers you find at home, they need to be filled with 12 cups of water (a full pot), heated and then peculated over the coffee grounds and collected in a decanter.
BUT there is one main difference! The VPR and similar COMMERCIAL coffee machines are quick brewers. They usually have a pre-heated pot of water stored inside the machine.
* VPR's and similar machines REQUIRE a pre-fill and heating period prior to brewing. This means it's sitting on a level table and filled with water until water sprays from the brew head. At this point the unit is plugged in and the heater is turned on (there may be some water discharge from brew head as the water expands). Ready light will come on in about 15 mins.
* To Brew; Place coffee grounds in filter, place in funnel and brew head, clean empty decanter under funnel, slowly pour one full decanter of water (cold or hot) into brew tray. Do not overflow tray. Allow water level to sink before adding more water. Only fill with one pot as an equal amount will come out the brew head and funnel.
* Make sure the decanters are all the same size. do not mix a 12 cup pot with a 10 cup pot. One will over fill and the other will under fill. Make sure they match (in cup volume) FYI; Thermo Air pump pots are usually bigger than one pot. Typical filling only to 3/4th of the container. (I think most are in 2.5 to 3 liter sizes)
* If your not getting a full pot then the brewer was partially empty. The second brew (if done within the next hour) should come out full.
* If your still not getting a full pot then the water is leaking or is boiling off. Does it always steam from the top? Thermostat is shorted. Unplug the brewer and call vendor for service.
* Final; If your unplugging when not in use. Then follow the Pre-heat instructions mentioned above prior to plugging the brewer back in. If the tank has been emptied at night or dried up after an idle week. Then there is a chance you may over heat and blow the thermal fuse. Or at best have a half pot short brew as the water dried up.
* Note leaving the brewer plugged in without brewing daily is not a good idea. The water evaporates and eventually drys out the pot. Takes about 1-2 weeks but it does blow the fuse(s) and the unit will need service.
* Final; Follow the Bunn set up and care instructions (manuals from Bunn.com for down loading. *FREE*)
Aloha, ukeboy57

You should call your vendor for service. Especially if it's on loan from them.
*** The following is for information only. Equipment should be serviced by a qualified tech. ***
VPS are pour over brewers. Like the 12 cup brewers you find at home, they need to be filled with 12 cups of water (a full pot), heated and then peculated over the coffee grounds and collected in a decanter.
BUT there is one main difference! The VPR and similar COMMERCIAL coffee machines are quick brewers. They usually have a pre-heated pot of water stored inside the machine.
* VPR's and similar machines REQUIRE a pre-fill and heating period prior to brewing. This means it's sitting on a level table and filled with water until water sprays from the brew head. At this point the unit is plugged in and the heater powers up. Brewer will pre-heat the water (there may be some water discharge from brew head as the water expands). Ready light will come on in about 15 mins.
* To Brew; Place coffee grounds in filter, place in funnel and brew head, clean empty decanter under funnel, slowly pour one full decanter of water (cold or hot) into brew tray. Do not overflow tray. Allow water level to sink before adding more water. Only fill with one pot as an equal amount will come out the brew head and funnel.
* FYI Coffee grounds are usually in pre-messured packets for office use. A simple guide is one tablespoon per cup. (level or heaping spoon is up to you)
* Since your brewer was bubbling at one point. I'm guessing it had water in the pre-heater at one time. But if it's not in use and left plugged in all that time then the water has probably boiled off. Hopefully someone unplugged the brewer prior to the unit blowing the thermal fuse.
* You can test the VPR by following the Pre-fill instructions I've listed earlier. If the brewer heats up and does not continuously boil (shorted condition) then try a brew. If it works then your okay. Otherwise the unit will need service for a blown high limit or bad heater element.
* Call your coffee vendor anyway. Many coffee vendors will service your brewer of even replace it as long as you buy coffee from them. Ask around.
* check bunn.com for free download of VPR manual

Aloha, ukeboy57

VPS/VPR are pour over brewers. Like the 12 cup brewers you find at home, they need to be filled with 12 cups of water (a full pot), heated and then peculated over the coffee grounds and collected in a decanter.
BUT there is one main difference! The VPR and similar COMMERCIAL coffee machines are quick brewers. They usually have a pre-heated pot of water stored inside the machine.
* VPR's and similar machines REQUIRE a pre-fill and heating period prior to brewing. This means it's sitting on a level table and filled with water until water sprays from the brew head. At this point the unit is plugged in and the heater is turned on (CWTF's have a toggle switch behind the machine). Brewer will pre-heat the water (there may be some water discharge from brew head as the water expands). Ready light will come on in about 15 mins.
* To Brew; Place coffee grounds in filter, place in funnel and brew head, clean empty decanter under funnel, slowly pour one full decanter of water (cold or hot) into brew tray. Do not overflow tray. Allow water level to sink before adding more water. Only fill with one pot as an equal amount will come out the brew head and funnel.
* FYI Coffee grounds are usually in pre-measured packets for office use. A simple guide is one tablespoon per cup. (level or heaping spoon is up to you)
* Final; Getting back to unplugging when not in use. Yes there is a heater in the machine that keeps the tank warm. You can save power by turning off the warmer plates when not in use. Some units have up to 6 plates. The warmer "Blanket" is designed to keep the tank warm enough to brew and not waste heat or electricity. Yes unplug the unit at night if there is no night crew drinking coffee (or tea) But follow the Pre-heat instructions mentioned above prior to plugging the brewer back in. If the tank has been emptied at night or dried up after an idle week. Then there is a chance you may over heat and blow the thermal fuse. Or at best have a half pot short brew as the water dried up.
* Note leaving the brewer plugged in without brewing daily is not a good idea. The water evaporates and eventually drys out the pot. Takes about 1-2 weeks but it does blow the fuse(s) and the unit will need service.
* Final; Follow the Bunn set up and care instructions (manuals from Bunn.com for down loading. (*FREE*)
Aloha, ukeboy57

It sounds like the water isn't flowing through the coffee grounds correctly. Perhaps you don't have the right kind of filter installed (either the right-sized paper filter, or the "gold" filter that comes with the machine) ... or, if uising pre-ground coffee, and if the coffee is all in a pile in the middle of the basket... the water will follow the path of least resistance, so much of it may run "downhill" and around the coffee, through the filter and into the carafe, without passing through the coffee. (That would be more likely if you're brewing only a few cups rather than a full pot.) Or, you might not be using enough coffee; I would use about 7-8 tablespoons of ground coffee for 10 cups of water. I'd recommend getting it working properly with pre-ground coffee before trying the grinder. It's also important that the lid of the carafe is in place while brewing, and that the carafe is fully seated in its chamber; the bump on top of the carafe's lid triggers a spring-loaded mechansim on the bottom of the basket, which regulates the flow of water into the carafe... so if any parts of this system aren't lined-up right, you may get unexpected results (including, in some cases, water all over the countertop).

I also recall, once upon a time, using one of those pre-packaged "packets" of coffee... sort-of like a large tea bag full of coffee grounds... and getting unsatisfactory results; again, the water found it easier to run over/around the coffee packet, rather than through it.

How does the coffee get into the cup? If it brews directly into the cup then the amount can be controlled by how much water you put into the maker. If it is a 6 cup then it must hold the coffee in a reservoir. Do you have to push and hold a button to dispense the coffee or do you push and wait for it to fill your cup? If it is the latter then it will need to know how large or small the cup size is. Is there a setting for that? If it is a push and hold method then you control the coffee flow so size is up to you. As far as it being a travel mug or ceramic mug as long as the mug will fit in the maker and sit securely under the nozzle then it shouldn't matter what kind of mug it is.

I had the same problem, contacted Keurig and they suggested the descale procedure, which did nothing. The brew size was very small, the display would not let me select the size, and water was being pushed back into the reservoir. I was able to resolve the problem however.
First I went through a gallon of white vinegar, without results. Then I did the following:
Went to Walmart and bought "Brew Rite". Tried 8 cup mixture (8 cups of water, two tablespoons of mix), did not work. Being persistant, put in another 8 cups, and when the reservoir was empty of the solution let sit 2 hours while unplugged and then put in clear water. By the time I got half way through with the clear water, the device started working properly, no problems since. This may work for you...