Question about Sharp Aquos LC-32G4U 32 in. HD-Ready LCD Television

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Turn off closed caption on input(component) on Sharp Aquos 42"

We just bought the new aquos and hooked up the hdtv, but now in most of the HD channels closed captions show up and we don't know how to get rid of them. We tried pressing the cc button like the manual said, but it isn't the same in a different input. We want to take the subtiles off. How can we turn off the closed caption in input 1 (component)? 

Posted by Jude Rube on

  • 14 more comments 
  • GMedioni Nov 01, 2007

    Same.

    We get close caption for all HD channels and can't turn it off

  • tcsf Nov 13, 2007

    Same problem- we have closed captions on all HD channels. Very annoying! Please help

  • cheeckpop Nov 20, 2007

    We just installed a HD cable to our HD Samsung TV and now we also have close captioning on all our high def channels. I cannot get it turned off. Does anyone one know how to get this turned off?

  • Anonymous Nov 25, 2007

    Same thing can't get rid of captions on HD channels only.

  • Anonymous Dec 02, 2007

    Thanks for the tip...this worked but I had to turn the cable box off AND use the remote for the cable and hit menu. Hitting the menu botton on the box did not work. This is a very hidden solution, would never had discovered without this help. thanks again!

  • Anonymous Dec 02, 2007

    I bought a Polaroid 32" hdtv on Black Friday and loved it, but couldn't find another one in the stores. A week later I finally found another one for a $100 more 20 miles away from home and bought it. Got it home and couldn't turn off the closed caption. I called Polaroid and they couldn't help. Returned it to another Walmart that had one in stock in all of PA and got it for the same price on Black Friday (yeah) until I got it home and the closed caption was still on. Finally found this search this morning and the it works! Change the closed captions options on the cable box! I got two 32" hdtvs for less than $1000 and they work beautifully!!!

  • Anonymous Dec 08, 2007

    have tried cc button per manual...doesn't work. is there another way to access?

    some captions are in spanish, although all defaults set to english....

  • Anonymous Dec 21, 2007

    The post by Evak was very helpful to me. I had problems as soon as a new cable box was installed. Everyone including Comcast tried to help me by telephone but nothing worked. I had closed caption turning up on several channels and my picture shrunk. I could not get any high definition. Working this through the setup took care of the closed caption and for some reason the other problems were solved. I have someone from Comcast coming tomorrow but will wait awhile and if it is good will cancel them. They are not very helpful to me and even though the problems arrived one day after the new box was put in they threatened to have to charge me a fee to come to the house again!

  • trip12 Jun 15, 2008

    We misplaced the Panasonic remote. Using comcast as our remote we cannot cancel the closed captioning on the Tv. Do we need to buy a Panasonic remote to cancel out the cc?

  • gmjoja Jul 16, 2008

    EvaK is a GENIUS! For those of you as thick-skulled as me, make sure your TV is turned ON when the cable box is off. Even though it won't show anything, when you hit Menu on the turned-off-cable-box, the white screen will show up. Why didn't Comcast tell me this? They disavowed all knowledge, pointing to the TV only. !!

  • jwmiller67 Sep 11, 2008

    Even though my tv was not the same - the problem was - THANK YOU! Never knew about this menu and all prior searches for the way to turn off captions had been in vain. So simple yet I'd never have found it without your help!

  • Anonymous Feb 07, 2009

    i cannot turn off closed captions

  • emilykeys Feb 16, 2009

    We have an Aquos 37"; turned it on the other day and captions popped up. Can't get rid of them. Help?

  • Anonymous Apr 30, 2009

    Solution 4 worked for me!!!  I have Samsung dlp and Comcast.
    Called comcast and they had no clue. Turning comcast box off and keeping tv on then pressing menu twice on box brought up the white
    menu and sure enough the closed caption was enabled. Switched it to disabled and all is fixed.  Thanks for the help!

  • Anonymous Mar 13, 2014

    The cc is gray and doesn't turn on

  • Anonymous Mar 17, 2014

    how to turn off close captioning when setup says it is already off but tv stills shows cc

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17 Answers

Anonymous

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This is what just worked for me. If I can figure this out, anyone can :) We have comcast cable hddvr box, motorola 3416, and a new Samsung HD Plasma, but try this no matter what you have...
turn your cable box off, and THEN press menu on the box. A white screen popped up and this is where I had to scroll down to and disable the captions. I couldn't believe this worked since I thought the cables were enabled on my TV since my captions were covering my cable menus, but it was the cable. I hope this helps.

Posted on Nov 30, 2007

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  • Tshay486 Mar 26, 2011

    This also works for mediacom motarola boxes.

  • rnsdelight Sep 19, 2011

    Thank you! Its been four months too long! Thanks again

  • Anonymous Oct 23, 2011

    THIS WORKED!!! I have a Panasonic Viera and Mediacom cable. Thanks.

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Slightly different solution:

With TV ON...
Cable box OFF...

hit menu button for cable box ONCE.

Brought me to the menu to disable closed caption.

Posted on Nov 07, 2009

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Turn off Cable box. Then with Cable Remote control, hold "Menu" for an extended period, and a menu should appear on screen which shows the variables suuch as Closed Captioning. Change to "Disabled" to turn off the Closed Caption feed from your cable provider. This was with a Panasonic Viera 50" and Insight Cable.

Posted on Feb 02, 2010

  • kathy perkins Oct 06, 2011

    Thank you sooooo much !!!! Worked perfectly !!!

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I was having the same problem for about a week after I bought my 42" Aquos. I went into the menus on my U-Verse, not the TV menu, and found that the captions were turned on. I turned captions off there and so far so good!

Posted on Nov 30, 2007

Anonymous

Ok had to post this one with reference to the above problems
My area St Augustine Fl. .. COMCAST (THOSE PAIN IN THE A--) SERVICE INSTALLED A NEW BOX IN MY HOME THE OTHER DAY ... I KEEP SEEING the box go thru dowmloads

then the very next day I started to see the colosed caption across my screen
SOLUTION ... with tv on and box on ( be in cable mode) press MENU on cable remote ,press power button, press menu again, look at screen and where it says caption make sure it is disabled
Mine was enabled ... change it and problem fixed ... I spoke to comcast finally after trying all day and they confirmed that with their new down loads to box it triggered the CAPTION to be ON

anyway problem was fixed ...

I read all prevoius posts and tried them all ... so may be this will work for problem that someone is having as of 10-9-2008 ( I could not believe that they could do that but they sure can COMCAST is just a PAIN in the A--

thanks to all who post solutions and I had to do my share and maybe be able to help someone else.

Posted on Oct 10, 2008

  • Anonymous Oct 20, 2011

    wow...you rock! I've been trying for almost a week to get my cc off!!! ANd I agree comcast sucks ****!

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Evak!!! You are AWESOME!!! My boyfriend and I were totally aggravated because we couldn't enjoy the HD channels (which I pay extra for) due to the closed captions. Who woulda thunk it? A menu displays when the cable box is OFF!! Thanks again!!

Posted on Apr 20, 2008

Anonymous

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Solution number 4 worked on cable America too! Thank you.

Posted on Oct 09, 2009

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I have a Phillips flat screen and a HDTV box (Time Warner is the provider). After a few days with the new box, close captioning just came on. I swear I didn't touch anything and it just started. So annoying! I tried turning off the captioning on the cable box and the TV by using the remotes. I tried this a whole bunch of times. (I think someone once said the definition of insanity is doing the same thing over and over and expecting a different result.)
Finally I just unplugged the cable box and turned off the TV. I left them both off for a minute then plugged the cab;e box back in, turned the TV on again and - when the time was on the box again - turned the cable box on. Voila! No captions!

Posted on Jan 09, 2009

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Thanks to who ever posted solution #4. This has been making us absolutely crazy. I came across this page and these fixes. IT WORKED!!! YEA! Thank you,  Thank you, Thank you. A great example of people helping people when the freaking companies that develop these things can do a damn thing. Comcast Technical Services, You ****!!

Posted on Jul 13, 2008

Anonymous

I have a Sharp Aquos LCD and Time Warner was having the CC show on all channels, attempted all above. Unplugging the box for 30 seconds plugged back in and now I have no CC on!

Posted on Sep 16, 2008

Anonymous

I also have a Philips, not HD, and one sentence of a program was stuck on the screen. I tried everything. Then I unplugged the cable box and the TV, left them off for a minute, and when I turned them back on, the caption was gone.

Posted on Aug 24, 2008

Anonymous

I had the same problem but my fix was a little bit different: with the TV on, and the cable box off, use the remote to hit menu twice in quick succession. THEN the white box showed up and the CC could be disabled. FYI, Comast has no clue on the problem or how to correct it.

Posted on Jun 29, 2008

Anonymous

I tried all the fixes listed here, but my solution was a little different: with the TV on, turn the box off, then hit menu twice quickly on the remote and make sure the remote is on cable. THEN the white box came up and the CC could be disabled. FYI, comcast does not have a clue on how to do this or fiox the problem.

Posted on Jun 29, 2008

Anonymous

The close captioning on my 26" Sharp LCD TV appeared in the middle of a program about a week after hooking it up, and programming the TV to work off the cable box remote as per the instructions. I tried to fix the problem through the cable box as suggested but it did not work. I had to go into the TV menu and reset the TV to the factory default settings, I did not change the settings to make the captioning appear so I think downloading program info from the satelite may have caused the problem.

Posted on Jan 13, 2008

Anonymous

OK here is one for you, I have a motorola DVR-DCH 6416 the tech said that I would not be able to change the settings. I tried the method posted Dec 02,2007 and it did not work, "until I hit the menu button a second time". Bingo and thank you all.

Posted on Jan 12, 2008

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We have FINALLY fixed ours by purchasing an HDMI cable and running it instead of the component cable. For some reason, only the component cable seems to be the culprit in creating these closed captions. When we used co-axial cable we had no captions but a lousy picture. Finally with the purchase of HDMI cable (about $100) we have great sound and great picture with no captions!

Posted on Nov 30, 2007

  • slashone Feb 07, 2011

    Thank you sssssssoooooooooo frinken much.... My kids did this 2 days before the super bowl... OMG it was driving me crazy. THANKS AGAIN.

  • m2sgt Mar 31, 2011

    For the record, you shouldn't pay $100 for for any cable. Places like best buy and/or monster cables rip you off on them like crazy. Try amazon.com or monoprice.com.

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Anonymous

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The april 30th 2009 guy that posted his solutionWORKED!!! thanks soo much man!!!!

Posted on Nov 05, 2009

1 Related Answer

Anonymous

SOURCE: turn off closed caption on input(component) on Sharp Aquos 42"

Ask cable company than get a procedure to on off HD CCs.

Posted on Mar 18, 2008

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