Question about SanDisk Sansa MP3 Player

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Sansa Express mp3 locked. How to unlock n access the mp3 player?

When I'm trying to switch my sansa express on.. all I could see is Sandisk on the screen and then a lock. I could go no further. Can somebody help me with this? I can not turn on my sansa mp3 player, when i press menu the screen indicates key LOCKED System shut down

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Jazz Boyce

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The lock symbol means that the hold is on. Next to the power button is the hold switch. Make sure the switch is away from the power button so that the red is not showing. If the hold is off and it is still showing the hold symbol, then the hold button may be messed up and may need replacing. But first, do this to check that it isn't just malfunctioning: First, try a soft reset. Do this by pressing the center button and the up volume button simultaneously and try turning it on. If that does not work for you, you will need to get a micro sd card (it can be a dummy) and insert it into the slot on the side of the mp3 player. If you do not have one, you can use one of the round edges of a paper clip (be careful) to get it to come on. When you put either in, it should come on automatically, but if not, just press the power button. This should work.

Posted on Jun 05, 2009

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Dear sir i am using sansa express 1gb .its not working at all.when i switch on the player it shows "sansa" for 2 min ,then it disappears.after that i wnt be able to open it.but my computer is dtecting when...

There is online support for Sansa Express. When searching for Answers on the topic "express" it gives next list:
http://kb.sandisk.com/app/answers/list/kw/express/r_id/101834


Going to item 13 "Sansa player not recognized by the computer":
http://kb.sandisk.com/app/answers/detail/a_id/42

When the player is brand new, click on the link in the opened page in the page top or use next direct link:
http://kb.sandisk.com/app/answers/detail/a_id/42#brandnew

Else follow up the instructions as described in item 13.

Sansa Express user guide

If more help is needed just post a comment.
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On your Sansa mp3 player there is a little switch that should slide that has an icon of a locked padlock on one end and an open padlock on the other, slide it to the open padlock side and try to power it on.
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