Question about HP PSC 2210 All-In-One InkJet Printer
I cannot switch the printer on. When i connect the power the printer does a self test OK. Then when I press the on off sitch nothing happens. Is this terminal? Any suggestions?
If you're setting up the printer or changing the toner or ink cartridge for the first time, double-check the instructions to make sure that you installed the cartridge correctly and, for new printers, that you have removed all the pieces of cardboard or plastic packing material.
Check to see whether paper is feeding from the paper tray. If it's not leaving the tray at all, try feeding a page manually (if that's an option) or using a different paper tray. Sometimes a problem with the tray can be traced to a broken spring or a piece of plastic.
If paper is feeding from the tray but jamming in the printer, examine where the jam is occurring and then inspect the printer carefully to see if you can find what is causing the problem. A piece of paper, for instance, might be blocking the paper path.
If paper is feeding through the printer but coming out blank, check to see whether the printer is out of toner or ink. A defective toner or ink cartridge could be the problem.
Posted on Dec 04, 2008
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us perform some steps to isolate the issue and find a fix for it.
perform the following steps and let me know the message that will be displayed
on the printer.
- Press and hold the "*" key.
- Press the "#" key and release both keys.
should say "Enter Special Key Combo"
- Press and release in sequence the "1", "2" and "3" buttons.
Name: screen says "support" R0631M
Press and release the right arrow button until the display says "System
Press and release the "OK" button.
Display should say "Hardware failure status". If not there already, Arrow Key
over to "Hardware failure status",
Press and release the "OK" button.
Display should say "Hardware failure status: Clear. Press OK to clear".
Press and release the "OK" Button. Message changes to "Hardware failure status
Cleared. Press Cancel to continue".
Press and release the "CANCEL" button as many times as necessary, so that,
either the "Welcome to Photo Smart Express" screen appears, or, the "Ink System
Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back
of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable
into the wall outlet first and then into the back of the printer
Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN
THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will
start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete
and do not interrupt. Once the initialization process is complete, the printer
will print out a Diagnostic Page.
Is the error message still being displayed on the printer?
Press Setup menu on the
All-in-One then scroll using the arrow key and select Print Report then select
Self Test Report.
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