Question about SanDisk Sansa e260 MP3 Player

5 Answers

My sansa e280 rhapsody says switch to recovery mode

My sansa e280 rhapsody wont turn on it just says main image failed please switch to recovery mode. But underneath it after I switch to recovery mode and connect to my pc it says enter usb2.0 msd mode and underneath that is says SCSI cmd #75. Can anyone tell me how to fix this?

Posted by classof09 on

  • 20 more comments 
  • MickC Nov 21, 2007

    Have same problem with my Sansa e280. Download wants me to select MSC mode - can't because I can't get into the sttings because of the warning. Stuck in limbo.

  • lubek 23 Dec 01, 2007

    in recovery mode when sansa is connected with usb cable it say's :enter USB2.0 MSD mode
    i have sansa e280

  • Anonymous Dec 02, 2007

    When I connect to the computer, it sees that there is a removable storage device, but i can't get into my mp3 player in Windows explorer or the player's software.

  • Anonymous Dec 03, 2007

    i tried this fix. when i tried to run the dwonload i get an error "application failed to read version details"?? any ideas?

  • Anonymous Dec 05, 2007

    the player wont load it says switch to recovery mode

  • ejetty Dec 09, 2007

    how do u go to msd mode

  • Anonymous Dec 17, 2007


  • Anonymous Dec 17, 2007

    I 've turned it of and on, my computerdoesnot recognize it,like it not plugged in?

  • Anonymous Dec 20, 2007

    i have the zme problem i try the procedure but it is not

    working.i need help pls my sansa is e280 email me at [email protected]

  • michal_mis Dec 23, 2007

    load main imase failed switch to recovery mode

  • jasminesm Jan 12, 2008

    The sansa e260 says to switch to recovery mode and i have no idea how to do that...can anyone tell me how?

  • Anonymous Mar 11, 2008

    load main image failed switch to recovery mode

  • Anonymous Mar 30, 2008

    i cant get it from recovery mode

  • Anonymous Apr 03, 2008

    recovery mode

  • wmr1 Apr 24, 2008

    I have a E250R Sansa. It won't load the main and says go to recovery mode. In recovery mode it says USB cable connected Enter USB2.0 MSD mode.

  • Anonymous Jun 17, 2008

    how to switch to recovery mode

  • yali1 Jul 03, 2008

    load main image failed Switch to recovery mode

  • Anonymous Jul 22, 2008

    my sansa e260 says switch to recovery mode under it says enter usb2.0 msd mode what do i do

  • JZACARIAS61 Aug 05, 2008


  • ljanechek Mar 11, 2009

    I've downloaded the firmware and followed the instructions to put the mp3 player on hold and pressing the record button until recognized on the computer. I'll get it into recovery mode but after following the prompts the firmware screen says "ERROR! Application failed to read the version details." Please help, I'm about ready to throw this thing out the window.

  • skeeterkins Apr 11, 2009

    mine keeps freezing and when it i try the firmware thing it says it cant read my version or something like that

  • Anonymous May 22, 2009

    Mixmaster u r my hero :D
    thx its work for me ;D



5 Answers


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  • 626 Answers

Recovery mode is used to recover from a fatal error.

Follow these steps and youll be back in business.

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Posted on Oct 22, 2007

  • 1 more comment 
  • ross11w Oct 24, 2010

    i did it, min got firther than it did befor this but when it gets to the point where is changes from sandisk to rapsity it seas: load main image failed
    switch to recovery mod

  • ross11w Oct 24, 2010

    buy the way dose it matter that min is a rapcity?!?

  • Anonymous Oct 24, 2010

    because the firmware is different. if you get the rhapsody version of my tutorial, you will be fixed in no time!!




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  • 1 Answer

Me to I have same problem i turn my sansa on an there is folowing message:
Load main image failed
Switch to recovery mode
Please connect USB cable
I know that you will answer me that i have to reinstal firmware but i made it several times and it didn´t work I know how to turn to recovery mode i used recovery tool form sansa website and it stil didn´t work so please can anyone help me?

Posted on Aug 05, 2008

  • Anonymous Aug 05, 2008

    Well i have same problem !




Welll if any of you were dumb enough to put it through the wash as i did then we are f**cked

Posted on Aug 07, 2008


I still cant get my to work! I dont know what i am doing wrong

Posted on Jun 24, 2008


Thanks!!!! it worked!!!! :D

Posted on Mar 21, 2008

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Sansa 260 R load main image failed message


The Sansa e260 Rhapsody could be recovered by resetting the player.
How to reset the player :
1. Player switched on.
2. Press and hold the power button for approximately 30 seconds.
3. Put the player back on.

When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.

Step 1: switching the player into recovery mode / MSC mode

1. Turn off the player.
2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
3. Press and hold the REC button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a memory partition will be viewable in My Computer.
5. Release the REC button.
Step 2: Update the firmware ( updating firmware always in MSC mode, see Step 1 )
Use next link for updating the firmware:
The Sansa updater installation on the computer should be the easiest way to update firmware.

Need more help ? Just post a comment.

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I got mine to work.  This may only be applicable to the e200R (RHAPSODY) version of the Sansa.  

Step 1:  Follow this link first and follow the directions:

I didn't know where to get the ROM file so I left it out (I only created the sansa.fmt file got the MI4 file).  That brings me to...

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Not as hard as it seems!

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Touble shooter

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Please look on the back of the player and see if it is a Rhapsody model or a Standard Model. This error usually happens when you have installed the wrong firmware on the device. If you dont have a rhapsody model mp3 player please perform this steps.

Please copy and paste the following link into your web browser address bar.

Once you have downloaded the file, please follow these instructions.
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3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange portion
4) On the left hand side of the player is a Record button, press and hold WHILE connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.
5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.
6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.
7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.IF the update is successfull you will be prompted to choose a language for the player.

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Try plugging the player into the computer and formatting it. This will erase the music from the player, but you have a copy of the music on your computer as well. I think this will solve your problem.

Good luck.

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