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You do not mention your OS but much 32-bit software will not run on a 64-bit processor. You must get 64-bit version. Some times having a dual booted system with a 32-bit OS will allow sporadic use of a peripheral. Sometimes just the presence of 64-bit processor will phreek out the software and cause partial execution and the kind of message you are seeing. I have exactly the same problem and there are some things i can work around and some not.