Has the speaker been paired with another device?
Is the device (phone, tablet, etc) paired with another bluetooth device that is within range?
If the answer is YES to either of the above questions this could be what is causing the problem. Please note that most devices (phones, tablets, etc.) can only connect to ONE bluetooth device at a time. Also note that the BT-100 speaker can only connect to ONE device at a time.
If you continue to have trouble feel free to contact the manufacturer at [email protected] or going to http://www.contelusa.net
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