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The solution is a simple one: buy a new music player. Replacing the screen will cost more than a new player, and the fact that the music is gone indicates there's more wrong with this device than a broken screen. I hope that music is backed up on your computer, so you can load it onto the new player!
If there isn't any display change when you attempt the access different menus and folders and especially if it doesn't light up there is a good chance that you cracked your screen (permanent damage). This does not mean that your Zen will not work, it should in fact work normally except that you will not be able to see anything. Non-touch screen audio devices work via buttons and internal programing so the screen cracking will not affect the devices ability to play music.
However if the screen is truly cracked, it will not right itself and can only be fixed by a professional, which usually means $$ for the time and the new screen. I don't know what kind of support Creative has but depending on how new your device is the problem might fall under any warranty.
Unfortunately your problem sounds rather permanent.
If the interior screen is cracked, get the player replaced. You can go to YouTube and see the videos of how other peopel have tried to repair their screens, but the methods usually fail/cause more damage.
The screen is not replaceable - you must replace the entire player or get a cheap/broken version from Ebay and glue the screen back - not attractive or functional
just press the small menu button in bottom left corner, take the dial and touch it in top middle and turn just barely almost to the 3 hour position on a clock and thats ur music
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