Question about Broderbund PrintMaster Platinum 15 Full Version for PC (385502)

1 Answer

My computer crashed, and I am trying to re-install Printmaster Gold 15. I keep getting a box for autodisable, and the install quits. I use ths program constantly, but cannot afford an upgrade. Thanks, Carol

Posted by Carol Steindorsson on

  • 5 more comments 
  • Big Steve
    Big Steve Jan 18, 2014

    Hi Carol Steindorsson, I want to help you with your problem, but I need more information from you.The 1st thing is to find out why your comp crashed, or it may do it again! Can you please add details in the comment box?

  • Carol Steindorsson
    Carol Steindorsson Jan 18, 2014

    Actually, I had the Conduit Virus on over 400 files. Had to clean everything from my computer. Trying to re-install Printmaster Gold 15, and a box comes up re: autodisable, and install backs out.

  • Carol Steindorsson
    Carol Steindorsson Jan 19, 2014

    Yes, Steve, my computer tech did re-format my hard drive. Now I am trying to re-load my software programs, but autodisable keeps coming up on Printmaster Gold 15, thereby stopping the install.

  • Big Steve
    Big Steve Jan 20, 2014

    Carol, as far as I can see, Printmaster 15 is quite old and works in Windows 7 and Vista. Have you re-installed one of those versions? If not, what?

  • Carol Steindorsson
    Carol Steindorsson Jan 20, 2014

    Yes, Big Steve, I have reinstalled Windows Vista.

  • Big Steve
    Big Steve Jan 23, 2014

    I assume you are using an original legal disk? If so I think you will need to go to the Broderbund website and ask for support.

  • Carol Steindorsson
    Carol Steindorsson Jan 23, 2014

    Yes, Big Steve, I am using my original legal disk. It worked fine on this computer until I had the Conduit virus and had my tech re-format my hard drive. I will now go to Broderbund and see what they have to say. Thanks so much for your time. Carol



1 Answer

Big Steve

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  • Broderbund Master
  • 1,087 Answers

Thanks for the feedback Carol. Lost 400 files? Whew! If you have lost that much you seriously should consider re-formatteing your hard drive to make sure all traces of baddy have gone. You havent mentioned doing this, so I assume you haven't.

Posted on Jan 19, 2014

  • Big Steve
    Big Steve Jan 24, 2014

    Welcome Carol. Let us know what happens please! Have any of the other guys' comments been any help?



5 Related Answers


Piyal Perera

  • 528 Answers

SOURCE: uninstall PrintMaster Platinum 15 but have to reinstall access de

Make sure you can see all the files. (My computer --> Tools --> Folder Options ---> View (tab) --> <Select 'Show hidden files ...' option.
Find the folder you have indicated. C:\DOCUME~1\Jan\LOCALS~1\Temp\{A35C2323-3CEA-405C-9569-EF5DDE930B2F}

Delete that flder.
Restart the computer and reinstall the software.

Posted on May 06, 2009


Roger Pierceall

  • 121 Answers

SOURCE: i have vista, tried to

Here is a link to their website which describes how to manually remove the software from the hard drive. Let me know if it doesn't work and we can try some other options.

Posted on Aug 29, 2010


Jose Cada

  • 3530 Answers

SOURCE: I have used printmaster gold

Welcome to Fixya

Sounds like the only option for you to have the PM 17 is thru purchasing the PM 17 disc. Your data are all saved usually in MY DOCUMENTS folder. You might need to back it up first before reinstalling the PM 17.

Thank you for using Fixya!

If you need further help, reach me via phone at

Posted on Dec 05, 2010



  • 2296 Answers

SOURCE: Trying to install Printmaster 15 for Windows 7.

Apparently no, it does support only Windows 98 / NT 4 / Me / XP. However, here is a thing you can try if a program cannot be run under Windows 7 because of compatibility issues, which is the case with Print Master Platinum 15. You right click on the executable file that will install the application and click Properties. Select Compatibility tab and check Windows XP SP3. If it installs do the same for the EXE file that will run the application. You can find more about this Compatibility issue on Microsoft website:

Posted on Dec 12, 2010


Alex Scott

  • 212 Answers

SOURCE: Help! I used Dell system restore

Hi there! Let me see if I can try and help you. When you say your computer hangs up, do you mean that the install fails, or just seems to stay there? Does it come back with an error, or does your computer hang completely?
My first suggestion is that you try to upgrade to version 15 from version 11. When it's trying to install the fonts, unless something comes back as not responding, or your computer hangs up, be patient. Fonts are a lot of very small files that take a longer time to copy than just one big file. How long have you waited in the past?
If that doesn't work, I would uninstall all version of PrintMaster - if you come across any troubles, use the program found here to help uninstall -
Restart your computer afterwards and then before launching any other programs try and install version 15 from scratch. Get back to me with your results and the answers to my questions and I'll be here to help! Good Luck!

Posted on Jun 18, 2011

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1 Answer

I have Broderbund PrintMaster Gold 15 installed on my computer (XP operating system) and I have been trying to remove it. I went to control panek, add or remove programs, then clicked on change/remov

You just about had it right, you should have clicked on the uninstall button istead. Also go into the start menu and find the program that way, when you click on the program you should see few menu choices under the window, one of these should be pemove/uninstall this program

Feb 22, 2014 | Broderbund PrintMaster Gold v.15.0 Image...

1 Answer

Autodisable stops install on Printmaster Gold 15

Not sure why this came up again. Thanks for the feedback Carol. Lost 400 files? Whew! If you have lost that much you seriously should consider re-formatteing your hard drive to make sure all traces of baddy have gone. You havent mentioned doing this, so I assume you haven't.

Jan 15, 2014 | Broderbund PrintMaster Platinum 15 Full...

1 Answer

Our business has been using Printmaster 15 for a few years now. We recently bought a new computer with windows 7. Printmaster 15 is obviously not compatible with Windows 7. I bought printmaster 2011...

You can try version 15 in compatibility mode:

Troubleshoot Compatibility
This can help with some (but not all) programs/drivers:
1) Uninstall the program if it's already installed. Then when you install/reinstall it instead of double clicking on the install file right click it and select "Troubleshoot Compatibility"
2) Then click "Try Recommended Settings" and in the next window click "Start the Program" to install it.
3) After it installs see if it works correctly. Please note - some programs may not be able to run in Windows 7.
More details about how to make older programs run in this version of Windows:

Jul 19, 2017 | Broderbund PrintMaster Platinum 16

1 Answer

I cant get printmaster gold to work on my computer. i have windows vista

Broderbund PrintMaster Gold 16.0 is not compatible with Vista.
Platform: Windows 98 / 2000 / Me / XP

You can try to use Vista compatibility mode to run older programs in Vista. There is not guarantee that it will work!!! Please take note:- **The installation of an older program to run in a newer OS may also crash your PC too.

Link to How to "Use windows vista compatibility mode" - Use at your own risk!

Good luck.

Dec 07, 2010 | Broderbund PrintMaster Platinum 16

1 Answer

Program won't open after installing

Do you get any error messages?
If not, try running system file checker to see if it's a windows based error. I usually see these types of lock ups when a DLL (Dynamic link library) file is corrupted or missing

Here is how you do it.

Simply go to the Run box on the Start Menu and type in: sfc /scannow

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem. Make sure you have your original Windows CD in case it asks for it.

This may take awhile so be patient.

Mar 17, 2010 | The Learning Company PrintMaster Gold 15...

1 Answer

Have Windows 7 Home Premium (64-bit)on a new HP laptop computer. Am trying to install PrintMaster Gold 2.0. I get error messages when it is nearly installed. Broderbund told me it is compatible with...

Not compatible or not working well with windows 7?
(make your program/application run with windows 7)

Maybe, It doesn't work because the driver/application you installed is for other versions of operating system. I am also using windows 7 like you so don't you worry, You can still use your old installer/driver from other versions of operating systems. Just remember that before installing any program in a windows 7 Operating System Computer, Use "troubleshoot compatibility". Right Click the Icon of your program installer/application first, then choose "troubleshoot compatibility". This will allow you to choose on what type operating system your program will run. Just reply back if it still doesn't work.:D rate and vote for me:))


Feb 11, 2010 | Broderbund PrintMaster Gold 16 for PC

1 Answer

I purchased a printmaster platinum 12 in 2002 and loved it but now i am trying to download the software into a diffrent computer since out other computer crashed. i have my registration # but i can only...

I am guessing that your new computer has windows vista on it. That may be the reason Printmaster 12 will not install. Certain programs or their installations are not compatible with Vista.

I'm not sure what errors you are getting, and I am assuming you are running Windows Vista, so again I'm just guessing.

You could try to launch the setup program manually and using compatibility mode by following these steps:

1. Insert your installation disk.
2. Click the start button

3. Click on Computer
4. Right click on the drive containing your installation CD
5. Select Explore from the menu.
6. Find the Setup or Install file in the list.
7 Right click on it.
8. Select Properties.
9 Select the Compatibility tab at the top.
10. check "Run this program in compatibility mode for"
11. In the drop down menu select windows xp
12. check "disable visual themes"
13. Check "run this program as administrator" (if it is available)
14 click OK
15 now double click on the setup/install program.

I hope this solves your problem.

Nov 03, 2009 | Broderbund Printmaster Silver 12.0

2 Answers


Maybe your edition of Vista is more bugged?
Try updating...
And take caps off. That's called flaming.

Jul 11, 2009 | Microsoft Windows? Vista Home Premium...

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