Can be that the squeegy cleaners have got such a build up of ink on them that they arev making the contacts at the ends of the printhead too dirty; clean the contacts WITHOUT touching the printhead itself, or more ink will only flow out and lead to more build up.
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there are 2 catridges. You need to lift the top half of the machine (the rlease is wehre you put the paper in), the catridges will come to the middle position, then simply lift the clip and remove the cartridge
Does the machine ask you to "align" the print cartridges when you turn the machine back on? If the alignment page when finished printing is missing a key color (say yellow), then the alignment will not succeed.