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Either you do not have sufficient toner remaining or your toner sensor is falsely saying such. Follow your procedure for installing toner. If memory serves me, some toner cartridges have to be shaken but don't rely on my memory, follow the instructions.
If toner replacement does not fix the error, try resetting the machine. If that does not clear the problem, you may have to call tech support for a service call.
You need to do s head clean.
This could take 2 or 3 goes but should fix it you will find head clean in the maintenance settings.
It eats the ink so only do as you need.
let me know how it goes.
I have a feeling that it is a re-manufactured or compatible cartridge?? There is a fuse that needs to be replaced on this unit. it blows when the cartridge is installed to reset the machine. If the fuse has not been replaced or is defective the machine will not recognize the new unit.
You need to manually reset the CRU counter in the service menu to reset the toner count. This is designed so the xerox tech can come in and get paid for work. What you do is the following:
Enter the service mode by turning the machine off....then hold the (i) button and (<) arrow button simultaniously while turning the machine on. Then go down to nvram access enter menu, then go to CRU menu. Then go to the Toner CRU count menu, then select the toner you wish to reset and allow the machine to reset.
IF you need any parts feel free to come to my store