Question about HP Officejet 5610 All-In-One InkJet Printer

2 Answers

Print job stuck and can not be deleted

I have not been able to cancel/delete a print job.  It advised me that the printer would not be able to print outside the margins before I said OK. Now I can not delete that print job.  I have rebooted the computer and the printer.

Posted by skinut on

  • 4 more comments 
  • skinut Oct 23, 2007

    I do not have a resolution to the problem yet

  • skinut Oct 23, 2007

    I am runnng Vista. Please advise how to clear the spooler running Vista.

    Thanks

  • skinut Oct 24, 2007

    I did find out how to get to the command prompt in Vista.  I cleared it and restarted the spool as instructed.  However, it did not clear up the problem.  It occurred again with another file.  I have unistalled the software and am reinstalling it. 

  • skinut Jan 10, 2008

    I have done the instructions. However, I can not seem to cancel the pending document.



    Please advise next steps

    Thanks

  • skinut Jan 10, 2008

    I need instructions for Vista please.

  • skinut Jan 31, 2008

    When I type cmd in the the search box I do not see cmd appearing and thus am not able to right click and choose run as adminstrator. The last time this happened I gave up and unistalled and reinstalled the software for the 5610. This printer is the worst printer I have ever owned. This all happened tonight with an error message telling me halfway through a print job that the printer had the wrong cartridges. I simply need to know how to clear the spooler in Vista. Thanks

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Anonymous

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  • Anonymous Jan 10, 2008

    I don't know why that says macintosh.

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Anonymous

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  1. Click Start, and then click Run.
  2. Type the following:net stop spooler (and hit enter)
  3. Now delete all files inside the following folder: C:\Windows\System32\Spool\Printers
  4. Start the spooler again:Click Start then Run> Type net start spooler (enter)

 

Posted on Oct 23, 2007

  • Anonymous Oct 24, 2007

    To clear stuck print jobs in Vista the procedure is nearly the same:-




    1. Start Orb>Search box, type: cmd [enter]

    2. When cmd appears above, right-click it and choose "run as Administrator".

    3. At the cmd prompt that appears, do: net stop spooler [enter]

    4. Now you can cancel your print job and then restart the spooler: net start spooler [enter]


  • Anonymous Jan 31, 2008

    Ok, now I am actually running Vista and I tried my own instructions which don't seem to work!



    Try this instead.



    Click the Orb

    Click All Programs

    Click Accesories

    RIGHT click command prompt

    Click run as Administrator

    Click Continue if the User Account Control pops up

    now you should get the cmd prompt as admin

    Type net stop spooler[enter]

    Goto the print queue (control panel > printers) or the icon next to the clock, bottom right. right click, open printers folder.

    Delete the documents in the queue

    Back to the open cmd prompt,

    Type net start spooler[enter]



    Does that clear it?

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1 Answer

HO C4200 DOCUMENT STUCK IN QUE CAN'T DELETE


First You Need to Open the Print Queue, follow the below steps on how to open a Print queue
  • Windows 98 - click Start, Settings, Printers
  • Windows XP - click Start, Printers and Faxes
    or click Start, Control Panel, Printers and Faxes
  • Windows Vista - Start, Control Panel, Hardware and Sound, Printers
Double click on the appropriate printer to open up the Print queue,Check whether you have any pending or the queued jobs, try to cancel the jobs by following the below steps.

To cancel one or more print jobs, follow these steps.
1. Click Start, and then click Run.
2. In the Open box, type control printers, and then click OK.
3. Right-click the icon for your printer, and then click Open.
• To cancel individual print jobs, right-click the print job that you want to cancel, and then click Cancel.
• To cancel all print jobs, click Cancel All Documents on the Printer menu.

If you are using an HP printer and a windows vista operating system then you are lucky to automaticlly fix the issue with the HP Print Diagnostic UtilityClick Here For How to cancel printing or to delete a print job that is stuck in the print queue in Windows XP.

Alternatively You can check the below steps.

Delete Pending Jobs

How To Restart Spooler restart In Windows Vista

Click the Start button.
Click Control Panel.
Click System and Maintenance.

NOTE: This step is not required when using Classic view in Windows Vista.

Click Administrative Tools.
Double-click Services.
On the User Account Control window, click Continue.
Click Print Spooler.
Click Stop to stop the Print Spooler.
Click Start to restart the Print Spooler. Then click Restart
Click OK

Hope this helps!

Thanks!! - See more at: http://hpanswers.blogspot.com/2008/10/cancel-and-delete-stuck-print-jobs-in.html#sthash.QD3KNI9q.dpuf

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More information can be found on this website (this should work for any printer): http://hpanswers.blogspot.com/2008/10/cancel-and-delete-stuck-print-jobs-in.html

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First of all you must let canceled print jobs finish deleting before sending new jobs, if the job is taking too long try restarting the computer with the printer on to clear the jobs this usually works if not then after restart open the printers folder and cancel all jobs here. let them finish deleting while the printer is still on (they must remain in communication during deleting jobs. Once all jobs are gone, remove the power brick from the printer for about a minute then reinsert and let the printer start up if it doesn't after a minute or so just turn it on once it finishes then try printing again.

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