Scanner drivers not installed properly?

Do you have the full software installed or just the basic driver from Canon? What OS are you using? http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp240#DriversAndSoftware has the software and drivers. If you installed the OS driver, you should uninstall that, disconnect the data cable and then install the driver from Canon. The generic OS driver usually only runs the printer.

Place the document face down on the scanner glass or face up if you have an ADF. Check that the all-in-one and the computer have good bi-directional communication. (Direct USB connection (if you are using that), replace cables if the printer works but not the scanner and the Canon software is installed.)

If you are using the Canon software, you need to set up the destinations for the buttons and have the monitoring software running. Thus start scanning from the computer at first. Launch MP Navigator and then click on the type of document you want to scan. Find the resolution and contrast that works for you. Use these in setting the button defaults (see the manual from Canon). Then click Scan.

Alternately, with Windows XP, Vista and Win7, you can scan with software that came with the OS. Paint is available on all of these OS versions (File > Import from camera scanner > from scanner). Vista includes PhotoGallery which works like Paint (this can be downloaded for XP and Win7). Vista and Win7 also can scan with Windows Fax and Scan (New Scan).

When you have the MP Navigator properly set up, you will be able to launch a scan from the printer. Press the Scan button and the software will launch.

I hope this helps.

Cindy Wells

Various ways....Try these! the slow problem wil get off

How to change the resolution (Windows)
The precision of printouts can be improved by changing scanning resolution.
The higher the scanning resolution is, the more precise the scanned images are represented, however, the file size gets larger.
The scanning resolution can be changed before scanning photos.
Note: When the scanning resolution is doubled, the image data size will be quadrupled.
When the data size is large, the throughput speed may slow down or may occupy too much of the computer's resources (memory).

<Procedures>
Memo: The following is explained using MP Navigator 3.0 procedures.
To scan using MP Navigator:
1. Launch MP Navigator and click Photos/Documents (Platen) on the Scan/Import tab.
- The window you see varies according to the printer model.
2. When the Photos/Documents (Platen) window is displayed, click Specify.

3. When the Scan Settings window is displayed, select the resolution in Scanning Resolution.
If necessary, set other items as well.

4. Click OK.
5. In the Photos/Documents (Platen) window, click Scan to start scanning.
6. Changing the resolution is completed.


To scan using the scanner driver:
1. Launch MP Navigator and click Open Scanner Driver on the Scan/Import tab.
- The window you see varies according to the printer model.
2. Change the resolution.
According to your purpose, set the resolution in Simple Mode with ease, or in Advanced Mode with a detailed setting.
- To set the resolution in Simple Mode:
(1) Select the Simple Mode tab.
(2) Select the output resolution from the Destination pulldown menu.
If necessary, set other items.

- To set the resolution in Advanced Mode:
(1) Select the Advanced Mode tab.
(2) In Output Resolution, select one of the preset resolution, or enter the number from 25 to 19200 to specify your favorite resolution.
If necessary, set other items.

3. Click Scan to start scanning.
4. Changing the resolution is completed.

Before scanning originals, confirm the following.
Are the necessary software applications (MP Drivers and MP Navigator EX) installed?
If the software applications are not installed, refer to the printed manual: Getting Started.
Does the original to be scanned meet the requirements for an original to be set on the Platen Glass?
Is the machine connected to a computer correctly?
Confirm that the connection between the machine and the computer is physically secure.

the actual scanning should be as simple as turning your device on, putting the image to scan on the platten glass and then press the scan botton then save the image scan in your computer or memory card.

more instructions can be found on the manual which you can download and installed from here

You can Scan image from the machine into a computer and save them in,JPEG,TIFF,PDF or BITMAP format.
Scanning Methods:Scanning Using The MP Navigator- Using the MP NAVIGATOR you can Scan process and save documents to your computer.On the MP Navigator 3.0 double click then open it and via:
1 Easy Photo Print(Photo Printing)
2Arcsoft Photo Studio(Photo Image editing )
I shall try to help you
Thanks

Scanning using the Operation Panel 1. Place the document face-down on the platen glass.
2. Press the [Scan] button on the machine.
MP Navigator starts on the connected computer. You can scan in documents placed on the platen glass using MP Navigator.

I had the same problem, and this is the fix.

1. Go to Canon's website and find the "Drivers and Downloads" section. From there, you will need to specify the subcategories of your hardware, and then your specific model (for example: Hybrid (i.e.-Printer & Scanner), Inkjet, MP470 Series)

2. When you find the proper page for your model printer, select your operating system from the drop down list.

3. Scroll down the page. You will see all versions of the drivers and programs to download. Download the latest version of the driver. You should also download the "My Printer" program. This is useful for troubleshooting and maintenance.

4. Keep scrolling until you find the "MP Navigator" program. This is a very important program, and is necessary for the scanner to operate properly. Download this program.

5. One MP Navigator is downloaded, verify that the scanner will use this program when it operates. To do this, go to the Start menu, click on Control Panel, click on Scanners and Cameras, click the printer that you will be using, then click properties. Click the tab at the top that says "Events." You will then see a drop down menu with the options Save to PC, Save as PDF, etc. Verify for each option that your computer is either opening the MP Navigator program, or that the computer will prompt you on which program to open.

This should get your scanner working. Hope this helps!

Hello do You have a program CD Record, then pu it in Your computer and then trhy to download a scaners software.

Try to adjust the scanner resolution

Solution: Adjusting Output (Scan) Resolution (Windows) - MP150 / MP170 / MP450 / MP500 / MP800 / MP950

Adjusting Output (Scan) Resolution By changing the resolution, you can set how clear the image is going to be.
The higher the resolution, the clearer (but the larger) the scanned image is.
The resolution can be changed before scanning. (Note)
If the resolution is doubled, the image data will be quadrupled.
If the data is large, problems such as slow processing speed or lack of memory may occur.
To change standard scan settings using MP Navigator, click here
To change more advanced scan settings using the scanner driver, click here
Using MP Navigator

1. Place the document face-down on the platen glass.
   
   
2. Launch MP Navigator.
   
1. On the Windows desktop, double-click the 'MP Navigator 2.0' icon.
   
2. Alternatively, in the Windows taskbar, click 'Start', click '(All) Programs', 'Canon Utilities', 'MP Navigator 2.0' folder, then 'MP Navigator 2.0' icon.
   
   
3. Click 'Scan Photo/Document'.
   
   
   Display varies according to the printer model.
   
   
4. When the Scan Photo/Document window is displayed, click 'Specify'.
   
   
   Display varies according to the printer model.
   
   
5. When the Scan Settings window is displayed, select the resolution in Scanning Resolution drop-down.
   
   
   
   Select from the following scanning resolutions:
   [Text(OCR)]: 300/400/600
   Other: 75/100/150/200/300/400/600
   
   
6. If necessary, set other items as well.
   
   
7. Click 'OK'.
   
   
8. In the Scan Photo/Document window, click 'Scan' to start scanning.
   

Using the scanner driver

1. Launch MP Navigator.
   
1. On the Windows desktop, double-click the 'MP Navigator 2.0' icon.
   
2. Alternatively, in the Windows taskbar, click 'Start', click '(All) Programs', 'Canon Utilities', 'MP Navigator 2.0' folder, then 'MP Navigator 2.0' icon.
   
   
2. Click 'Scan with Scanner Driver'.
   
   
   Display varies according to the printer model.
   
   
3. Change the resolution.
   According to your purpose, set the resolution in Simple Mode with ease, or in Advanced Mode with a detailed setting.
   
   To set the resolution in Simple Mode:
   
   (A) Select the 'Simple Mode' tab.
   
   (B) In Destination drop-down, select the resolution which suits the purpose.
   
   
   
   
   To set the resolution in Advanced Mode:
   
   (A) Select the 'Advanced Mode' tab.
   
   (B) In Output Resolution drop-down, select one of the preset resolutions, or enter a number from 25 to 19200 to specify your favorite resolution.
   
   
   
   
4. In either Simple or Advanced Modes, select other settings as required and then click 'Scan' to start scanning.

I have the printer. You need to scan through your image software on your desktop. The button on the scanner does not function.

With your image software, there should be an "Import from Camera" and "Import from Scanner." Pick the latter, and it will prompt you through the process.

Took quite awhile to figure that out.

Toby

I had the EXACT same problem at first and I somehow solved it. All I did was restart the computer, unplug the cables and replugged them again. Started MP navigator and it worked!
Hope this will help.