Question about Toshiba Satellite M45-S265 Notebook

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Boot up problem

I had a problem that required a reinstall from the restore disk.  After formating and reinstalling the program I aquired a new problem when I boot up the computer.

 

Often, maybe 8 times out of ten the boot up screen will go to a much smaller screen than normal, sometimes the screen is black and sometimes the screen comes up correctly but does not open the desktop, it just freezes.  Then once in awhile the computer will boot up correctly and I can work with the programs until it freezes up at random times. 

 

I have taken out some files and programs in hopes that it may begin acting correctly.  I have symantec antivirus which is working.  I have office 2003.

 

I have gone to toshiba to check my drivers and they have not corrected my problem.  I thought it may be a faulty bios, so I updated the bios and it said I didn't need to update or upgrade it.  So, I'm stuck.  Can anyone help me.

 

My email address is [email protected]

Posted by Almoir on

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Louie Role

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Hi,

Initially, the problem seems to be video related which could either be the video card or the drivers. On the times that the PC freezes, it could also be video caused. But then again could also be memory related. What's interesting is that chances are that your PC shares the memory also with the video, so the memory now becomes the common denominator on both instances.

Perhaps, what you can try are:
1. Turn over your laptop powered off.  There should be a squarish panel at the bottom cover with a screw or two.  Removing this small panel/lid/cover would exposed the memory. Moving the 2 retaining clips sideways away from the memory would cause the memory to slightly pop out. You can now remove it.  Using a pencil erases, rub down hard on the little gold connector/tips of the memory on both sides. Using a dry toothbrush, you can also clean the slot where the memories are installed.  Do not put too much pressure since the pins bends easily. Re-insert and power up/boot your laptop.

2. Another thing you can try is to redo the Windows installation all over again. But this time use a Microsoft Windows installer and not the recovery CD. Allow Windows to install even if some drivers would be missing. Once it has completely installed itself, pop out the MS Windows CD and insert your Toshiba drivers cd. Manually install all your needed drivers. Start off with the display driver and move downwards the list in the Device Manager. Reboot, and observe for anything out of the ordinary.

Hope this be of some help/idea. Pls post back how things went or should you need further information.

Good luck and kind regards.

Posted on Oct 22, 2007

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