Question about Motorola Mobility H500 Wireless Headset

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Computer won't recognize my headset

My computer won't find my headset... i've gone through many steps found in forums to try to fix it, and i have the latest driver installed, but it always shows red and no headset is listed

Posted by luckycj70 on

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  • luckycj70 Oct 22, 2007

    sorry, it's a motorola h500

  • luckycj70 Oct 22, 2007

    do you mean antenna? just the one that comes with the headset

  • luckycj70 Oct 22, 2007

    hmm, yes i think the problem is i can't open my bluetooth places or the bluetooth wizard, so my headset is not pairing. for some reason it won't open

  • luckycj70 Oct 22, 2007

    i did reboot, the bluetooth won't open... earlier i removed the MS bluetooth device from the device manager, realizing afterward that i was only supposed to disable it, but i also can't seem to do a system restore for some reason.


    the bluetooth is external, usb...




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I gona b connect h500 but my HP laptop said no driver installed

Posted on Nov 23, 2010


Lou Labetti

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What blue tooth atenia are you using on your computer?

I’m happy to assist further over the phone at

Posted on Oct 22, 2007

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  • Lou Labetti
    Lou Labetti Oct 22, 2007

    no-no, the one that is connected to the computer. Let me explain You first have to put the headset in "pairing" mode. Then on your computer you need a blue tooth antenna and software so you can tell the computer to "pair" with the headset. That headset also has a preset password of 0000 . What I am asking is "what do you have set on your computer"?

  • Lou Labetti
    Lou Labetti Oct 22, 2007

    OK so we need to look at the computer. Is your Blue Tooth internal (within the case) of the computer or is it external (connected via a usb or firewire port) ?


    BTW - Please reboot your computer to reset your software to see if you could open the blue tooth wizard

  • Lou Labetti
    Lou Labetti Oct 22, 2007

    OK what is the manufacture of the external blue tooth adapter?


    You should have a cd (software) that would have that adapters drive as well as a "blue tooth wizard" software.



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Put in headphone in computer pull out half hour after and now not hearing any sound from computer

Hi abifedrik,

I see that your headset was working fine on an earlier time when you used it now you mentioned it won't even give out any sound at all.

Have you tried updating your sound drivers of maybe reinstalling the driver for your Audio card on the machine.

Possible that the driver may have kicked Off the system this happens sometimes but not that often.

Check to see if the audio driver is in device manager if it is then try uninstalling and reinstalling the driver.

If it is not detected get a fresh copy of your audio driver try installing hopefully this should fix your concern but if your grt an error installing the aduio driver then something may have gone wrong.

also checked if the headset settings are correct check if it is in Mute.

But to check further with the issue you can do a system restore on the system to an earlier dat or time when you had the Audio working o your Headset.

I hope that this will be helpful.

Have a nice day,


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