Question about Creative Labs Zen Micro MP3 Player

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Firmware problem for Zen Micro

I have tried all of the tips I have found and nothing works.  I have a firmware error and trying to install the firmware it says that the player is not connected.  I tired the 'Repair tool' and it could detect what player I have, but still when it launched the firmware it says the player is not connected.  I am able to see the player through 'windows explorer', but unable to load anything that way either.

Posted by kay3 on

  • kay3 Nov 14, 2007

    Thanks for all the help. I had to send it to the shop because nothing was working. It ended up being a bad board in it. Should get it back this week. THANKS EVERYONE!!!

  • Anonymous Nov 17, 2007

    hard disk problem my creative zen micro mp3 player

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2 Answers

Don T

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I HAD the same problem ("player not connected").

To solve it, I needed to unistall Windows Media Player 11 and Windows Media Format 11 runtime. Use the usual method...control panel, add/remove programs, remove each component, then reboot.

After a reboot, let Windows find the Zen as a MTP device. Then, lanch the Creative repair tool or the firmware update utility. Your player should be connected and you'll be able to proceed.

Good Luck,

ddcoolt

Posted on Nov 13, 2007

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eagle338

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Clean up the drive in recovery mode a couple of times..Till it starts working..Thats the only way to solve this problem and it worked for many of my frnds..you might have to do it 3-4 times..and dont attempt a firmware upgrade after it starts working...coz this problem is really a pain..

Posted on Oct 22, 2007

  • eagle338
    eagle338 Oct 22, 2007

    Hey wait i have called creative today..It worked... try this...

    First, you need to uninstall the driver:

    Connect your player to the computer through USB connection.

    Go to Control Panel, and go to System, then go to the Hardware Tab, then click on Device Manager.


    Locate Windows Portable Devices and in it would be MTP Device,
    right-click on it and click on Properties, then click on the Driver
    tab, then select Uninstall Driver.

    Close those windows after you uninstalled the driver.

    Make sure you have a firmware software on your computer and click on the software to set-up your firmware to the player.

    Follow the on-screen instructions.

    After the "upgrade", your player should be fine, except that your player would be empty and you need to add music.

    Hope that helps and cheers.

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