Lights on scanner moves, not showing scan

Lift the lid as if you are going to make a copy of a document.. then whith the lid up turn the printer off still with the lid up turn the printer on and watch the scan lamp .. the light that moves when you make a copy. Verify that it lights up and moves back and forth. If it does not move back and forth the scanner lock may be in the locked position.. let me know

I’m happy to help further over the phone at https://www.6ya.com/expert/ron_9356d26241d4cbf7

Lift the lid as if you are going to make a copy of a document.. then whith the lid up turn the printer off still with the lid up turn the printer on and watch the scan lamp .. the light that moves when you make a copy. Verify that it lights up and moves back and forth. If it does not move back and forth the scanner lock may be in the locked position.. let me know..

I’m happy to help further over the phone at https://www.6ya.com/expert/ron_9356d26241d4cbf7

L1 or L1-00 indicates Scanner movement failure. The scanner is the part under the glass that lights up and moves back and forth. So if you lift up the feeder so you can see the glass, turn the machine off for a few seconds then back on. Watch the movement of the scanner. It should move right and inch or two then back to the left. If all goes well the copier should come to ready. Lay a piece of paper on the glass and press the print button to watch the scanner movement. If it binds up or does not scan correctly there are 2 possibilities.
1) your scanner lock is engaged and is preventing the scanner from moving. Check the clear plastic dial located under the far left upper side of the copier, near where the paper exits the machine. Make sure it is in the unlocked position.
2) Your scanner rail is dirty and dry. This rail can be seen under the glass towards the back of the copier. The scanner rides on this rail. It is very common for these to get dirty and for the grease to dry up causing the scanner to freeze up on the rail. The glass must be removed and the rail cleaned and lubricated.
Just power off then on the copier to reset.

Scanner movement failure. The scanner is the part under the glass that lights up and moves back and forth. So if you lift up the feeder so you can see the glass, turn the machine off for a few seconds then back on. Watch the movement of the scanner. It should move right and inch or two then back to the left. If all goes well the copier should come to ready. Lay a piece of paper on the glass and press the print button to watch the scanner movement. If it binds up or does not scan correctly there are 2 possibilities.
1) your scanner lock is engaged and is preventing the scanner from moving. Check the clear plastic dial located under the far left upper side of the copier, near where the paper exits the machine. Make sure it is in the unlocked position.
2) Your scanner rail is dirty and dry. This rail can be seen under the glass towards the back of the copier. The scanner rides on this rail. It is very common for these to get dirty and for the grease to dry up causing the scanner to freeze up on the rail. The glass must be removed and the rail cleaned and lubricated.
Good Luck and thank you for using Fixya.

Disconnect the power supply from the back of the scanner base.
Disconnect the USB Interface cable and the ADF Accessory cable from the back of the scanner.
Press and hold the E-mail and Copy buttons at the same time. While pressing the E-mail and Copy buttons, reconnect the power supply to the scanner.
Reconnect the power supply and turn on the scanner.
Press the Scan Doc button. the carriage will start moving back and forth in the full scan bed length. To exit test, disconnect the power supply.

now try to scan the document ..........

i dont have the scanner icon for HP. I loaded the drivers, but the scanner doesnt show up on the control panel.
How do I set up the scanner?

try uninstalling and reinstalling


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The "car sound" could be an indication that the scanner is locked. Check the lock switch on the bottom of the scanner. Move the switch back and forth a few times and then leave it in the locked position. Another possibility is that you are scanning heavy items such as books. If too much weight is placed on the scanner glass, then pressure could be enough to prevent the scanning element from moving as it should.

The code 201 sometimes can indicate a power issue...meaning the scanner is not getting enough power. Try connecting the usb cable to a different port on the computer (preferrably directly to the computer and not through a USB hub).

The "car sound" could be an indication that the scanner is locked. Check the lock switch on the bottom of the scanner. Move the switch back and forth a few times and then leave it in the locked position. Another possibility is that you are scanning heavy items such as books. If too much weight is placed on the scanner glass, then pressure could be enough to prevent the scanning element from moving as it should.

The code 201 sometimes can indicate a power issue...meaning the scanner is not getting enough power. Try connecting the usb cable to a different port on the computer (preferrably directly to the computer and not through a USB hub).

Sounds like the lock-switch is in the locked position. This is on the bottom of the scanner. Move the lock-switch back and forth a few times and then leave it in the unlock posotion. Try scanning again.

If you are scanning a book, it may be too heavy and putting enough pressure on the scanner that it is preventing the scan head from moving fully. Try scanning with nothing on the glass to see if it does the same thing.