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We had the same problem and figured out that the "Try Me" tab (demo mode) was not removed properly which is a little plastic piece that is inserted in a hole next to the reset button. It's supposed to come out when you open the package, but it got ripped in half in ours. I took the plastic piece from another pixel chix package and put it in and out of the hole and it works now.
We had the same problem and found that the "Try Me" tab (demo mode) wasn't removed properly. It's a plastic piece inserted in a hole next to the reset button that's supposed to come out when you open the package. Ours was ripped in half and so I took a plastic tab from another pixel chix package we had and inserted back in the hole and then removed it. Then it started working!
if you go onto ebay and type in pixel chix roomies there is some on there and the cheapest one is $19.95 check it out its brand new in box. maybe buy one thats cheap enough and you will get a new remote .