Hi,
0xc19a0013 or no code Check the cartridges
The ink system can fail if the cartridges in the product are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented. Follow these steps to check the cartridges thoroughly and resolve any issues you find.
Step 1: Replace empty or low cartridges
Step 2: Make sure the cartridges are installed correctly
Step 3: Use the automatic printhead cleaning utility
The automatic printhead cleaning utility is available only if you installed the HP software that came with the product.
If the print quality is acceptable on the test page, you are done, and there is no need to continue to troubleshoot. If the print quality is not acceptable, repeat the automatic printhead cleaning procedure again. If the print quality is still not acceptable, 'Remove, clean, and reinstall the printhead' .
Reset the HP Photosmart B8550 Printer
The error message might disappear after you turn off the product and turn it on again. After you make any adjustments to the cartridges or the printhead, reset the product in order for the error message to clear completely. Follow these steps to reset the product.
1.Press the Power button to turn off the product.
2.Disconnect the power cord from the back of the product.
3.Wait 30 seconds.
4.Reconnect the power cord to the back of the product.
5.Turn on the product by pressing the power button.
Check the product control panel display. If the error message disappears, you are done, and you do not need to troubleshoot further. If the error message persists, continue with the next section, 'Remove, clean, and reinstall the printhead.
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HP Printer Support
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