SOURCE: Janome Excel 5124 reverse lever
If you pull the bottom off the machine (half a dozen screws) there is a cam on the main drive shaft. The cam is probably jammed in the reverse position due to lack of lubrication on the shaft. You can move the cam back manually and it will operate in forward direction. It appears that the shaft needs lubrication.
SOURCE: I have a janome 2049LX. Why doesn't my double needle pick up the bobben thread?
The length of the needle might be too short. Compare the length to your single needles.
Testimonial: "Where would I find this type of needle, the one I bought was from singer or janome store I think."
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