Misfeed jam 51 ricoh - Aficio Ricoh Office Equipment & Supplies

There is paper in it someplace or one of the sensors is bad.

if you are not seeing paper when it jams then most likely is in tray area could be anything from cassette rails or stop out of place, feed tire slipping or bad clutch. will need a tech to see what it is

use a better grade of paper.. 90gsm or higher,,

Problem with the hot section, service call needed. -Carl

what is position of misfeed or jam

It seems that the sensor is having dust or toner settled upon it. Kindly remove the toner and clean the residual toner. Take a hard stock paper and give one copy command and push it while it tries to pull the paper. Paper misfeed is not the same as paper jam. Paper misfeed refers to the blank paper tray and paper jam refers to paper which has been taken from the tray and now inside the unit.

Sounds like the 'Clear misfeed' symbol. Open the front cover and follow the pictorial diagram instructions to check your paper feed path for jammed paper. Remove misfeed, and close covers. This should reset your machine.

Go to this link, and click on "How to clear misfeed a,p,y"

http://www.ricoh.co.uk/KBase/KBLink.cfm?ProductUID=1878


copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Found solution myself.. The paper sensor arm with flag and sensor was missing from the exit side located on the fuser assembly.. Customer apparently broke off prior to calling for us to repair. Solution-replaced fuser assembly clean and tested works great

In most cases where the machine says there is a jam, and there is no paper in the paper path, it's because the paper never got out of the paper drawer and didn't reach the 1st jam sensor. If you can open the machine and it resets, then chances are the paper feed roller is either slipping or in some cases not turning at all. If you can't clear the jam by turning off the machine, and back on, then you have a bad jam setect sensor or perhaps a small piece of paper lodged on the jam sensor. This will take some additional troubleshooting on your part. Need to know if the jam indicator goes away when you restart the machine. Let me know and I'll try to guide you from that point. Aloha, Bill Monroe