Question about Creative Labs Zen Sleek Photo MP3 Player

3 Answers

Creative Zen Sleek Photo 20GB

My Zen wont turn on at all.  It wont even charge!  When I plug it in to charge, the power button wont illuminate!!  It was never dropped or the victim of water/moisture damage.  Is all hope lost or does anyone know of a way to help me?  Unfortunately its out of warranty.  Thanks.

Posted by RickyCandoit on

  • 1 more comment 
  • Anonymous Nov 11, 2007

    my creative zen sleek photo in off, not tourn on, this problem after desconet of my pc

  • hayleylouise Feb 05, 2008

    I have the same problem - out of the blue it has just stopped working - at first it got stuck and I could not turn it off or opperate the player at all. I tried pushing a pin in the reset button and this did not work so I tried charging the battery which did not help and when I connected the player to my PC apparently the "device was not connected".



    I don't know what else to do, am really upset as up till now I have been really happy with my MP3 and have never mis-treated it in any way. I have had it for 18 months and the most annoying thing of all is that this model cost around £125 - money which I cannot afford just to throw away on a product which I can no longer use.



    If you can suggest anything which may help then I would appreciate it - I have had little luck getting any useful advise via the Creative technical support email. I was simply going to return it to Creative but cannot even obtain their UK or Europe address!



    Thank you

  • dhrom1 Jan 16, 2009

    same problem, i took it to a specialist so I could have the battery checked, and he told me it wasn't the battery, i mean honestly, does anyone have a solution?

×

Ad

3 Answers

Anonymous

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 20 Answers

It's probably too late for your nees but for future users, push a pin into the rest hole on the bottom of the player while AT THE SAME TIME holding down the play and power buttons. Yes, I know you need three hands to do this. That should bring up a recovery screen Try "Clean-up" on that screen.

Posted on Sep 16, 2008

Ad

Anonymous

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Is the charger ok? If it wont start perhaps the battery's flat. If the light doesn't come on perhaps it's telling you that the charger's had it. Check for volts at the plug if you can. If you can't, try the charger in another Zen or get a friend with a multimeter to check that the charger is delivering volts.

Posted on Nov 28, 2007

Ad

Anonymous

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Check 2 things.

1.) I have a zen sleek photo and ran into the same problem. It took me a long time to figure out what happened. Check the charger, specifically the part that plugs into the wall. You will notice that it is actually 2 pieces. If you jar it, it can come apart and will hardly be noticeable. If you push the 2 pieces back together, it should start working.

2.) Also check to make sure that the power cord is fully plugged in the adapter that plugs into the mp3 player.

My 2 cents on the unit, I wish I never bought it. Too many mechanical and software problems with it. Next time I will buy an apple. My fast forward button stopped working and my unit wont do a system disc scan, it just locks up.


Posted on Mar 31, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have a creative zen 4 GB and i accidently dropped it on the pavment and it froze when i picked it back up i pressed the reset button to reboot it but after i did that it wont turn on i get the firmware...


Hi my creative zen 8gb when turned on states that the ear phones are not connected, and loses all power even though it has been fully charged after one use

May 05, 2010 | Creative Labs Zen Digital Media Player

1 Answer

MY Zen WONT TURN ON. It also wont charge.


Connect the player to a USB port on the back of a desktop PC.. Check the display for the charging icon . As the display times out after a few seconds, press any button on the player to reactivate the display. If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is blinking on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging. If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.
You might try updating your ZEN V or ZEN V Plus firmware to take advantage of new features and functionality.
http://support.creative.com

Jan 16, 2010 | Creative Labs Zen Micro MP3 Player

1 Answer

Turned off when i was looking at it


You need to replace the battery in this unit as its not putting out enough charge to power the unit even tho it says it charged.


hope this helps


Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620

Aug 22, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Creative ZEN (4GB) not turning on (battery fully charged)


I had the same problem but it powered up after I removed the cover and wiggled the battery.

I hope this helps.

Martin

May 28, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Creative zen


If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Feb 11, 2008 | Creative Labs Zen Digital Media Player

2 Answers

Creative zen.


can you charge with an ac adaptor? was this dropped at all?

Feb 11, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

No power or lights


"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Feb 04, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative Zen Vision m


Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
http://www.anythingbutipod.com/forum/showthread.php?t=10960

Dec 16, 2007 | Creative Labs ZEN Vision:M Digital Media...

4 Answers

CREATIVE ZEN VISION MZEN VISION M TECHNICAL SUPPORT


read this:
http://www.anythingbutipod.com/forum/showthread.php?t=10960

Dec 12, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen V plus


"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

if that doesn't work try this:
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Nov 18, 2007 | Creative Labs Zen Touch MP3 Player

Not finding what you are looking for?
Creative Labs Zen Sleek Photo MP3 Player Logo

Related Topics:

1,115 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts

ThaMp3Doctor
ThaMp3Doctor

Level 3 Expert

8597 Answers

Ekse

Level 3 Expert

13434 Answers

Marvin
Marvin

Level 3 Expert

85223 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...