Question about HP Deskjet 5940 Photo InkJet Printer

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WILL NOT PRINT

I PRINTED 2 PAGES AND THEN WENT BACK AND ASKED FOR A SECOND COPY AND IT WOULD NOT PRINT. THE LEFT INK INDICATER LITE CAME ON THE PRINTER, AND A MESSAGE CAME UP SAYING

"INCORRECT PRINT CARTRIDGETHE FOLLOWING PRINT CARTTRIDGE IS NOT INTENDED FOR USE IN THIS PRINTER" tHE PRINTER CARTRIDGE IN USE IS NO. HP 97. COULD THIS MEAN THE CARTRIDGE IS OUT OF INK?  

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Cartridge must be damaged and need to replace

Posted on Jul 22, 2008

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Description:
- If smudged stains appear at the top center of the printed page:
  • Make sure the paper is not too thick or curled.
    Also, verify that the appropriate paper is being used and that the paper type set in the machine matches the media used.
  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pages settings.

- If smudged stains appear at the right or left corner of the printed page:
  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pages settings.

- If smudged stains appear on the reverse side or at the bottom of the page:
NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
  • Make sure the printer platen is not dirty with ink.

    How to clean the machine's printer platen

    1. Unplug the machine from the AC power outlet.
    2. Lift the scanner cover until it locks securely in the open position.
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      platen1.gif
    4. Close the scanner cover.

  • Make sure you are using Genuine Brother Innobella™ Ink.
    > Brother Genuine Supplies information


  • Make sure you are using the paper support flap.

    To use the paper support flap, pull out the paper support (1) until it clicks and unfold the paper support flap(2).

    flap1.gif

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If smudged stains appear at the top center of the printed page:
  • Make sure the paper is not too thick or curled.
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- If smudged stains appear at the right or left corner of the printed page:
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platen1-y4i03b33115mpu3ejihwhjwc-5-0.gif

flap1-y4i03b33115mpu3ejihwhjwc-5-2.gif

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