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Most retailers allow customers to return goods if they change their minds or receive an unwanted item as a gift simply because it makes good business sense. But they are not required to do unless there is an obvious defect with the product. Merchants also may require a receipt in order to accept returns, which helps prevent return fraud (see discussion of this below).
Legally, it is a matter of contract law: If the merchant's policy (or sales contract) clearly states "all sales final" in a way that is not confusing to customers, then it is not required to accept returns on otherwise salable goods.
Federal law governing refunds is fairly simple and straigtforward, applying to online as well as in-store sales. Merchants do not have to provide a full refund on returned goods unless one of the following conditions is true:
The goods were defective (or, more generally, the merchant broke its sales contract)
Refunds are part of the merchant's stated return policy
Returns and Refunds: State Law
Some states have laws addressing consumer refunds, although not all of them offer guidance on how the laws apply to their residents who purchase goods from out-of-state merchants over the Internet. Below are some examples of state laws governing refunds:
California: Merchants are required to clearly post their refund policy unless they offer full cash refund, exchange, or store credit within seven days of the purchase date. Failing this requirement, customers may return goods for a full refund within 30 days of the purchase.
Florida: Merchants that do not offer refunds must post this fact where customers can see. Failing this requirement, customers may return goods for a full refund within 20 days of the purchase.
Illinois: Illinois citizens may cancel consumer transactions (and get a full refund) within three business days for door-to-door sales, campground memberships, and gym memberships.
In most cases, regardless of how a merchant drafts its return policy, the conditions of such a policy must be prominently displayed at the place of purchase (including Web sites) for it to be considered valid. Merchants may charge a restocking fee for returned merchandise but, as with any contractual obligation, must make this clear in their policies.
There are numerous ways customers can defraud a merchant through the return process, but not all return fraud is distinguishable from legitimate returns. For example, someone who has a hard time deciding on what clothes to buy and makes frequent returns is not trying to game the system. But someone who buys a formal dress, wears it once, and then returns it the next day is in fact defrauding the merchant.
U.S. retailers lose between $9.6 billion and $14.8 billion annually from return fraud, according to research by the National Retail Federation (NRF) and the Loss Prevention Research Council. Returned merchandise is either marked down or thrown away, and often incurs hidden costs associated with being restocked.
Below are some common types of return fraud:
Wardrobing (or "renting"): Buying clothes or other items for one-time use and then returning them
Stolen Goods: Returning goods shoplifted at the same store or stolen elsewhere
Fraudulent Receipts: Using a reused, found, stolen, or altered receipt to return goods; or returning goods to a store with a higher price in order to make a profit
Employee Fraud: Manipulation or assistance from within the company
Price Switching: Affixing a higher-priced tag on an item in hopes of returning it for the higher refund
Consumers who are caught engaging in return fraud may face shoplifting or theft charges, as long as evidence exists that an actual crime took place. For example, wardrobing may be next to impossible to prove, but surveillance video of someone removing price tags could be the smoking gun in such a case.
I have 3 BRAND NEW packages of the drip trays! By the time they arrived, the grill had died and I gave up on getting help! If you contact me through Facebook, maybe we can come up with a way to get them to you if you still need them...
Satisfaction Guaranteed on all orders:
We are happy to fully refund purchases if an error has occurred in your order or if an item you ordered is defective. If you aren't happy with the product you received or are dissatisfied for any reason simply return the item within seven days for a full refund minus a 15% restocking fee. Please call us or email us within seven days of receiving your order for information on where to ship items that need to be returned. Do not return them to our P.O. Box.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
Return shipping costs are your responsibility unless the item is damaged or defective. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost.Fax Number: 1-866-323-8256 [email protected]
Return it to Target ASAP; not only is the mfr. going to be unwilling to just send you a tray, but the item was proabably made in China and parts may not even be available in the US.
In my experience, Target plays fairer than most at making things right.
First, as a previous warranty tech that did a lot of work with HSN computer products, I do not give them very high grades for ease of use, or top notch products..... JMHO...
The website sure does not give you much:
Q. Is there any merchandise that is not returnable?A. Non-returnable merchandise would be 80% -90% off clearance and or Final Sale merchandise and "tax exempt" purchases. Merchandise purchased from the HSN, ON-Air show or HSN.com cannot be returned at the HSN Outlet Stores.
Here are the return instructions (note the telepone number):
Just follow these return instructions:
Re-pack the item in the original manufacturer’s packaging and shipping box. Please be sure to include all parts.
Fill out the bottom portion of your packing slip and enclose it with your return. Please specify whether you would like merchandise credit (KA$H) or reimbursement to your original payment method.
Use the pre-printed return label provided on the order summary and affix it OVER THE ORIGINAL SHIPPING LABEL. Please be sure to use the label from the packaging slip that corresponds to the item(s) you are returning to expedite processing. If there is no return address on the slip, please contact Customer Service at 1.800.933.2887 (8 am-1 am ET) for return information.
Then, take your package to any United States Post Office or carrier of your choice and pay for the return shipping.