Bose 321GS Series II System Logo

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John Mulcahy Posted on Jan 13, 2014

Bose 321 series II giving very dull sound in all inputs. Occaisionally the sound cuts and comes back with full and bright trebble, but then cuts back to original dull sound. I cant see anything the ad

The sound generally lacks treble, but the when it cuts in it fades the sound down over about 1 second, then fades up over the same length of time returning with full rich sound that I would expect, but this only lasts a few seconds then it fades to mute and returns with dull sound once again. It has done this in two different install locations and the wiring looks intact. I just cant see any other solution than something software based?

1 Answer

Nic Merks

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  • Contributor 30 Answers
  • Posted on Jan 19, 2014
Nic Merks
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Joined: Jan 19, 2010
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Try the following:

1) Switch the unit off completely, using the powerswitch on the back of the bass box.
2) Switch the unit back on via de switch on the bass box.
3) The display should read BOSE 321 and than be dark.
4) Insert a CD and switch the unit on with the remote by selecting the CD/DVD mode.
5) When the sound is now OK, it means that you need to contact Bose to ask them for the latest software update for your unit. After updating your system. The problem will not reoccur.
6) in case the problem continues and at start-up using a CD, no improvement of sound is heard, the system should go into repair. Contact Bose in your country and ask for return instructions.

5 Related Answers

Anonymous

  • 21 Answers
  • Posted on May 29, 2008

SOURCE: bose 321

3 audio inputs (3 analog, 3 coaxial digital, 1 optical digital)

2 video pass-through inputs (composite and S-video)

Video output for TV (composite, S-video, and component)

Media center • 3 1/4"H x 13 3/4"W x 10"D • (8.3 x 34.9 x 25.4 cm) • 6.7 lbs. (3 kg)

Remote control • 1 1/8"H x 2 1/2"W x 9"D • (3 x 6.5 x 22.9 cm)

Gemstone speakers • 2 1/2"H x 5 1/2"W x 4 1/8"D • (6.4 x 14 x 10.5 cm) • 1 lb. (.45 kg) each

Acoustimass module • 14 1/2"H x 8 3/4"W x 19 1/8"D • (36.7 x 22.2 x 48.5 cm) • 23.3 lbs. (10.6 kg)

Total shipping weight • 44 lbs. (20 kg)

gray_hr.gif What's In the Box • Acoustimass® module • Media center • 2 speakers • 3·2·1 universal remote control • Setup DVD • Antenna stand • Stereo cable • Video cable • Speaker cable • Module cable • Rubber feet for Acoustimass® module • Rubber feet for speakers • Batteries • AM antenna • FM antenna • 120V power cord • Quick setup guidepls rate !!!!!!

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Anonymous

  • 71 Answers
  • Posted on Jun 21, 2009

SOURCE: BOSE LIFE STYLE SYSTEM SOUND (AUDIO) GOES QUITE FOR A SECOND

This was posted a while ago, so I'm sure it's probably been solved by now. For anyone with audio issues using this or any other Lifestyle system: If you experience audio problems (no audio, intermittent audio) from more than just 1 source (especially if it involves internal sources like DVDs or the radio) then just reset this by unplugging the power for about 30+ seconds from the bass module and the media center DC power. Check the audio input cable (multi-pin din going from the media center to the bass module) for bent pins.
If this doesn't solve the problem, you could try replacing the input cable, but those are usually pretty robust. You could call Bose at 800-367-4008 for tech support or to set up a repair if this fails.

Anonymous

  • 2 Answers
  • Posted on Oct 15, 2009

SOURCE: Bose 321 Series III Lateness

The sound and picture synchronization are adjustable in the system menu. Refer to your owner manual. If unavailable you can find the manual at Bose.com.

Sorry can't be more specific at the moment, don't have manual handy.

Anonymous

  • 1 Answer
  • Posted on Feb 13, 2010

SOURCE: communicating with your tv message on bose 321 series 2

Well, it seems that this may be a common issue with this BOSE unit. My 321 GSIII was working fine as well for about a week. After a full frustrating day of switching, disconnecting, reconnecting cables and resetting the unit and TV several times, I was forced to call the BOSE Technical. They tried to help with the situation over the phone by directing me to do just about everything I did before I ever called them. After about an hour of their unsuccessful help, they left me in saying that I will now have to run Composite cables because my TV will not connect for some reason through HDMI even though it was working for a short time. AHHHHH...I custom prepared the walls in my new office to accommodate non-exposed cables and wires and now BOSE is saying to expose Composite cables. Tomorrow, I am going to connect the Composite cables to confirm if the 321 will now work that way (for curiousty). I will then call BOSE back and demand a replacement unit. I will keep all in the loop with my progress of this situation.

Anonymous

  • 1 Answer
  • Posted on Feb 17, 2011

SOURCE: the sound suddenly cut out for my Bose 321 GSX system

I now have this same problem. Would like to know if there is a fix or if my system is just failing for good

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My proline it turns on and shut it self off the same time?

To connect an SA-2 amplifier to the BOSE 321 Series II Media Center, you will need to use an RCA to 3.5mm audio cable. Connect one end of the cable to the output of the SA-2 amplifier and the other end to the Aux input of the BOSE 321 Series II Media Center. Then set the input selector on the BOSE 321 Series II Media Center to Aux.
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How can I connect an SA-2 amplifier to the BOSE 321 Series II Media Center?

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You need to localize. Play a DVD, does the same audio cutout happen? Do you have the center dvd or the left mounted dvd? The console unit has input jacks for external audio inputs, put an external audio source in and see if the same cutout occurs. See if the external output jacks lose audio or just the system speakers, including subwoofer. This may help localize which unit has the problem.

Is the console stacked above or below other electronic units, it may be a heat related cutout? Reseat all your interconnect cords, I have seen corrosion occur on the square connectors.

These are expensive to have repaired, good luck. If you're daring enough, you make find free service manuals on websites like Elektrotanya, hifimanuals, hifiengine, and eserviceinfo (.com)
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Have a Bose 3-2-1 Series III. When I put in a DVD, I get sound through the Bose but no picture on my Pioneer TV. This is the second time it has happened. The first time it, we managed to get it going...

Here are 3 things to try and an if all else fails at the end.

1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.

2) Turn everything off, then:
Turn on the TV and set the TV Video Input for the Bose system video.
Turn on the Bose system and press DVD.

3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
Re-connect power to the TV and to the Bose 321 system.
When the Bose 321 system startup message disappears from the display,
re-connect the HDMI cable to the TV then Bose 321 system.
Turn on the TV first, then turn on the Bose 321 system.

If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.


Please leave feedback

Cheers

Andy
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My child messed with the settings on my 321 bose

Reset all EQ settings to 0 for a starter. It sounds as if it is EQ'd down all the way.
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Adding Spaekers

If it's an original 321 system (series 1) then it has an audio output on the back. (via RCA jacks) You would still need an amp or receiver to connect the speakers to.. (unless they're powered speakers)
If it's a 321 series II or 321 series III- it does not have an audio output.
If the system has a DVD tray right in the middle of the media center, then it's a series 1.
Otherwise, you'd have to get a 1/8 splitter to come from your Mac's headphone output. (still- you will need an amp/receiver or powered speakers to have both 'rooms' playing the same thing from your computer)
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Communicating with your tv message on bose 321 series 2

Well, it seems that this may be a common issue with this BOSE unit. My 321 GSIII was working fine as well for about a week. After a full frustrating day of switching, disconnecting, reconnecting cables and resetting the unit and TV several times, I was forced to call the BOSE Technical. They tried to help with the situation over the phone by directing me to do just about everything I did before I ever called them. After about an hour of their unsuccessful help, they left me in saying that I will now have to run Composite cables because my TV will not connect for some reason through HDMI even though it was working for a short time. AHHHHH...I custom prepared the walls in my new office to accommodate non-exposed cables and wires and now BOSE is saying to expose Composite cables. Tomorrow, I am going to connect the Composite cables to confirm if the 321 will now work that way (for curiousty). I will then call BOSE back and demand a replacement unit. I will keep all in the loop with my progress of this situation.
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I am about to go through the same process. I have a Bose 321, and am on the verge of getting a HDTV. From what I can figure, the Bose can play a dvd and input it to the HDTV via video and audio output plugs off the back of the Bose to the audio/video input jacks on the back of the new HDTV. I think individual cables will have to be run for each. They usually are red or white, sometimes green or blue. I am sure everyone has seen these in their life. The Bose 321 technology only had what was called an S-Video cable output for the best picture, which is how my current tv gets it's Bose signal, but now HDMI seems to have superceded S-Video. Therein lies an obstacle to be overcome.
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