Brother MFC-5440CN All-In-One InkJet Printer Logo
Posted on May 27, 2009
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Unable to clean-need trouble shooting guide

Just purchased a brother fax, scanner, copier model # MFC5440CNZ but didnt come with user guide. The unit will not operate because the error message unable to clean is coming up. Need help it says unable to clean. I tried unplugging it still getting message. What should I do ?

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  • Posted on Jun 21, 2009
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I am having usual problem of unable to clean (Brother MFC-5440CN). I have looked for any strange object but can't find any. Could this be amechanical problem and what is solution?

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  • Posted on May 27, 2009
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User's manual can be found here: http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_5440CN_5840CN_EN_108.PDF

The error message itself is due to either a mechanical problem with the device or a foreign object in the printer preventing it from functioning (torn paper, clip, etc). Open up the cover and check for anything that looks like it doesn't belong there.

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  • Posted on May 27, 2009
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The manual can be found here (its a PDF).

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Hi there. . . okay . . . Follow this step
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Cleaning troubleshoot needed

When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model. This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue. 1. Check for foreign objects, such as a clip or ripped paper, inside the machine. Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely. 2. If the error continues to appear, the machine may have a mechanical problem. If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine:
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