I bought a veriphone 3730 off of ebay. I'm attempting to set up with our merchant services but continually get a No Dial Tone message. Our phone lines work fine and the unit isn't sharing with any other devices. I also changed the phone cord.
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first check the phone line it self. take all phone lines out of the credit card machine, and unplug the power to machine. now take a telephone with a phone line attached and plug that into wall as if you were making a call on that phone. check for dial tone. if you have a dial tone, make a call. do you require a 8 or 9 to dial out? you terminal may not recognize that.
also if you do have dial tone do you use digital or analog phone lines? you need analog for terminals. if you have a fax line you can connect the terminal to fax via phone line. if this does not work contact phone co and ask what type of lines you have, you can also connect most terminals via Ethernet.
You have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.
I would first verify that the line is good. Take a known good corded phone. YES corded phone !!! and try dialing with it and make sure it dials on the line every time. Also make sure that the Pulse/Tone setting is set for your service( there is still a few area without Touch Tone belive it or not)
Once you verify that the line is ok check each phone and take the defective ones back to where you bought them.
I have two older (2002) model cordless Uniden phones that require the handsets to return to their original factory bases. If they have rested on another Uniden base, even of the same model, there is no dialup tone. Replace to the original base and you should be back in service.