Dell 944 photo all in one printer - unsupported cartridge error message

Are you using Dell Series 5 ink cartridges?

Please unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Now plug everything back in. This will reset any error messages the printer has. Now open the printer with the power on and the cartridges should go to the center to be replaced. Take out both Dell Series 5 ink cartridges and make sure the tape is off the cartridges and insert both back in and make sure the seat properly and latch. Close the printer and it should print an alignment page. If you still get the error message, please read bleow.

Black cartridge = black side(left side) Color cartridge = Color side(right side)

Photo Cartridge = Black side(left side) Color cartridge = Color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.


Rick

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Replacing Ink Cartridges

CAUTION: Before performing any of the procedures listed in this section, read and

follow the safety information in "CAUTION: SAFETY INSTRUCTIONS" on page 9.

Dell ink cartridges are only available through Dell. You can order more ink online at

www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2.

Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage

for problems caused by using accessories, parts, or components not supplied by Dell.

1 Turn on your printer.

2 Lift the printer unit, and position the scanner support between the tabs to hold it open.

The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

3 Press down on the ink cartridge lever to raise each ink cartridge lid.

4 Remove the old ink cartridges.

5 Store the cartridges in an air-tight container, such as the storage unit you received with

your photo cartridge, or dispose of them properly.

6 If you are installing new ink cartridges, remove the sticker and transparent tape from the

back and bottom of each ink cartridge.

7 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the

left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge

carrier.

8 Snap each lid closed.

9 Lift the printer unit, and hold the scanner support up while lowering the printer unit until
it is completely closed.


See page 71, section 7 in the user guide:
http://support.dell.com/support/edocs/systems/944/en/om/om_en.pdf

Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe






I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Follow the below instructions

1. Lift the printer unit up. Position the scanner support beam between the tabs to hold the printer unit lid open. The ink cartridge carrier moves to the loading position in the center of the printer.
   

2. Press down on the lever in front of the right and left ink cartridges lid. The lid opens and raises up.
   

3. Remove the color and black ink cartridges from the carrier. Inspect the cartridges to ensure that it is compatible with the Dell 926 printer. The proper cartridge is called Dell 926 Standard Capacity Color Ink and Dell Standard Capacity Black Ink.
   

4. Examine the cartridges for any tape over the ink nozzle. New cartridges have a strip of tape covering the bottom of the cartridge that must be removed before installing into the printer.
   

5. Insert the cartridges into the carrier so the label is on top with the color logo side going in first. Press the lid down to snap it into place.
   

6. Push the scanner support bar back to release it. Lower the printer unit until it is closed.
   

7. Turn the printer off. Restart the computer. Turn the printer on. If the error message appears again, the cartridges may be defective and needs to be replaced.
   

I hope this clears up your problem.

Good Luck and Have a Nice Day!!

Hi there
Your error message is coming from the Dell Series 5 ink Cartridge. To reset the error message, unplug the printer from the wall. Now remove the power brick from the back of the printer. Wait 60 seconds and then plug everything back in. This usually resets any error messages on the printer. Make sure the Dell Series 5 ink cartridges are intalled correctly by removing them and re-seating them .
Black in left or black side, color in right side or color side

If using a photo cartridge...

Photo cartridge in the black side(left) and color in the color side(right)
Dell Series 5 ink cartridges have a sensor in them that cannot be reset

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Very carefully using a clean duster, wipe the cartridge terminals/pickups

hi there,

you can try these steps:

try to remove the new black cartridge. get a clean cloth. gently wipe the copper strip of the cartridge. unplug the power cable of the printer. gently wipe the contacts of the black cartridge carrier (where you put the black cartridge in). close the carrier, plug the power cable back in. install the black cartridge. then check for the error code.
if you still have same error code, try the old cartridge.
if the old cartridge still works, you need to contact dell for the replacement of the black cartridge (if you purchase the black cartridge from dell)
if the old cartridge is also giving same error. try the steps on the color cartridge as well, it might be with the color cartridge error.
or both.
worst case scenario the contacts on the printer carrier might be broken already.
but in this kind of situation. 98% it's the cartridge that's causing the issue.

have a great day :)

Hi there
Your error message is coming from the Dell Series 5 ink Cartridge. To reset the error message, unplug the printer from the wall. Now remove the power brick from the back of the printer. Wait 60 seconds and then plug everything back in. This usually resets any error messages on the printer. Make sure the Dell Series 5 ink cartridges are intalled correctly by removing them and re-seating them .
Black in left or black side, color in right side or color side

If using a photo cartridge...

Photo cartridge in the black side(left) and color in the color side(right)
Dell Series 5 ink cartridges have a sensor in them that cannot be reset

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

I just bought new ink and my Dell 944 is still telling me I am out of ink and it a new cartridge. How do I tell the computer or printer that?

Set printer to print multiple copies. Put in less amount of paper. While printer is waiting for more paper, change cartridge.