Bose SoundDock digital music system Docking Station for iPod - White (35703) Logo
Posted on May 27, 2009
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Plastic shroud pulled out of docking station power port.

4 prongs appear to be bent....can't get the cord to plug in - no sound. Plastic shroud pulled out of the back of the docking station with the power cord. Cannot realign the pins. Is there a fix for this?

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  • Expert 71 Answers
  • Posted on May 28, 2009
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Joined: May 28, 2009
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If the 4 input jacks on the back of the SoundDock seem to be okay, then just order a new power supply. If this is not the case, send it in for repair ($100) which upgrades the SoundDock to be able to use the newer iPods (iPod touch 2nd gen, new nano, iPhone 3G)
They give you a new 1 year warranty as well.

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First, I know nothing at all about ipods. However, I am a decent electronics guy. Obviously, one end of the power cord plugs into a wall outlet; the other connects to the station. How? Does the cord simply disappear inside the station, or is there some kind of connecting plug? Which end is frayed? If it's at the wall plug end, you could simply cut the wire (unplug it first !!!) above the fray and wire in a new standard wall plug. You can do the same on the station end if the wire runs directly into the unit AND if you can get in there to reconnect the wire. If, on the other hand, the wire is attached to the station via some sort of power plug (like a printer for example), you'd better leave that puppy alone and invest in a new docking station or new power cord. You'd also better stop using the unit unless you can fix it. Bare wires spell tripped breakers and danger of injury.
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Plug your laptop's power adapter into the docking station and dock your laptop onto/into the docking station. If there is no power going to your laptop from the docking station but it works when the power adapter is plugged into the wall, the docking station is bad and needs to be replaced. Plug your power adapter into the docking station and dock your laptop onto/into the docking station. If power goes on but your computer doesn't recognizes accessories such as a USB mouse--plugged into the docking station, try a different port on the station. If it works in a different port, the previous USB port is burned out. Plug your power adapter into the docking station and dock your laptop onto/into the docking station. If power is going through the docking station but no accessories are being recognized, you might have a corrupted docking profile. Undock the computer and dock it again once it has fully started up to reset the docking profile. Plug your power adapter into the docking station and dock your laptop onto/into the docking station. If you have an external monitor and it is not working, completely close the lid on the laptop so the image will move to the external monitor. Plug your power adapter into the docking station and dock your laptop onto/into the docking station. If power is going through the docking station but no accessories are being recognized and resetting the docking profile fails, update all drivers through Dell's support website and then re-dock the computer. Some of the software that runs the hardware may have become corrupted. Hope this helps

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In my case, I had plugged the double barrel plastic connector into the dual prong receptor backwards. Even though I was getting full power to the unit, this somehow caused the speakers to become inoperative.

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