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You can go to file explorer or file manager and click on the drive letter of your CD/DVD which is usually like a Drive D:, E: or later drive letter.
Once you click on the right driver letter in file explorer it's going to try to read it. It will then open up the files on the CD/DVD or try to start the application you may have installed for reading a CD/DVD.
If you don't have an application installed to view the CD/DVD it may give you a message that "Windows could not find a suitable application to open your file.." but it will ask to pick which application you'd like to try and open the CD/DVD with. Something like media player should show in the list if you have it installed.
It sounds like the common problem with this set. It is an intermittant picture tube, or there is a loose connection on the green drive board on the green picture tube. Try lightly tapping all around on the green drive board while the set is on and see if you have any change. BUT BE VERY CAREFUL! Lots of high voltage on the board. Also use a plastic or wooden device to do the tapping. If you do great, you know you need to resolder the connections on the board or clean the CRT socket on the green drive board. If there is no change, I would bet the green CRT is on its way out. But try tapping the green drive board all over as I said before, that is a very very common fault with these types of TV sets. Good Luck
The problem occurs mostly when your drive is dying. I had the same problem with my laptop writer recently after which it completely stopped writing discs. Contact your support. Sometimes they would ask you to remove the upper and lower filters of an entry in the registry which would sometimes resolve the problem.
u can see a pin hole on the drive just above the open button or the green light...press the button once n poke the hole with a pin ,,,,it ll hit a soft end...continue pressing it with some force....the tray will open...