My unit became non functional when I downloaded too many pictures into it thus locking it up totally. I can turn it on but there is no response whatsoever when I touch a key or the screen.
It also will not turn off. I have to let the battery weaken enough that it automatically shuts down. In short it is completely non responsive to anything I do when trying to boot it up.
The unit is nearly new and has not been damaged or abused at all.
Best thing to do here is to remove any memory cards etc.. and do a hard reset - seems like soft reset will or has not worked...
Press and hold the power button - keep it pressed and gently press the reset button on the back of the handheld.
Wait for the Palm Powered logo to appear and release the power button.
You should get a message warning about erasing all data. Press up on your 5-way navigator to reset.
This will erase all data inlcuding user information from the device, but synchronizing should get it all back - but you will loose anything that was not recently sync'd
good luck
Did you get the error after the logo appeared again or was it as soon as you pressed the up button? This and similar errors are usually as a result of some corrupt software or files. but the fact that yours is not even booting up at all may be hardware problem.
If you have a memory card for the device, put it in and try the hard reset again.
Failing that try performing the same steps but this time do not press up, and see if the soft reset does anything. (even trying another hard reset afterwards if no joy).
Other than that I can only assume there is an actual memory problem.
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Thanks for the info above. I did exactly what you suggested and here is what came up on my screen:
Fatal Alert
MemoryMgr.c Line:3732
NULL handle
Where can I go from here?
Thanks, I did in fact do the process again and it did "unfreeze" my E2. I was holding down the reset button on the back while holding down the power button. I only needed to hold down the power button while quickly touching and releasing the reset button. I indexed up on my 5 way pad and presto the unit opened back up.
I couldn't have done this without your intitial suggestion and final implentation of the process. Thanks very much for your response. I hope this will help others as they read it.
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