My Zen freeze while i transfer music and video ; Docked Screen

Support for Zen Vision M on this site:

One of the Knowledgebase Solutions for "freezing" gives this answer:

Solution ID: 64087
Solution ID # 64087 --> -->
















Player is Freezing
Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen

1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
   The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.
   
   
   


2. Refer to the article below to access the recovery mode and perform a Clean Up.
   
   SID 64088: Accessing the Recovery/Rescue Mode of your Player
   
   Note:
   
   
   
   
   
   1. Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.
      
      
      
   
   
   2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.

Last updated: June 16th, 2009

I am assuming that it's disconnected when the Docked screen is showing.

There should be a small reset button on the bottom of the device. You'll need a paperclip or some other narrow object to push it. The player should turn off, and when you turn it back on, the player should rebuild. (Don't worry - you shouldn't have lost any data in the process.)

If the player still doesn't work, then post back.

I think alot of people are having the same problem I was. We got home, opened the box, plugged it in the computer, and nothing useful happened so then we installed the mini-cd. Well the thing is windows stops looking for a driver once it searches and finds nothing, and unfortunately those of us using XP do not automatically have the drivers. So...

SOLUTION
------------------
-If you have not already installed the mini-cd, do so, or download from Creative's site in the support section(if you do you might want to grab the latest firmware update)
-Once pack has been installed the drivers have been as well, BUT as I mentioned we now have to tell windows to look for them again.
-Reconnect your Mosaic
-Right click "My Computer"
-Chose "Properties"
-Click the "Hardware" tab
-Click "Device Manager"
-A window will pop up and you will see a long list with (hopefully only) one thing under the "Other Devices" sublist. It should be something along the lines of "Creative Zen Mosaic". Right click it
-Chose "Update Drivers"
-Follow prompts agreeing to search and auto install
-Once install is done, in a moment the screen on your Mosaic will say "Docked"
-Congratulations!
If you have downloaded the updated firmware this is the time to install:
-Ensure your Mosaic is in "Docked" mode
-Execute the firmware update
-Click "Upgrade"
-Wait (it takes a moment or two)
-Updater will say it is complete
-Mosaic will reboot
-Click "Close"
-Congratulations!

Hope that helps.

Your hard drive might have broken during the process. To troubleshoot the hard drive and your Zen in general, please click here

Hello,

The following worked for me. Go to the Creative Zen Support warranty info page of their site:

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.

why dont you reformat the player?or reset it..some player have a reset..

load the current firmware first.
http://us.creative.com/support/downloads/

How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Try uninstalling and re-installing the software and drivers that comes with the device. The player thinks it's docked but it's not communicating properly to the software because the data on your computer has probably become corrupted from the freeze. If you have lost the software and drivers (or if you'd like to update your firmware) you can find the files here: http://us.creative.com/support/downloads/download.asp?MainCategory=213&nRegionFK=&nCountryFK=&nLanguageFK=&sOSName=Windows+XP®ion=1&Product_Name=ZEN+Sleek&Product_ID=13599&modelnumber=&driverlang=1033&OS=10&drivertype=0&x=14&y=12

Is your hardrive ok chceck it by listening to it and if you hear a clicking sound then its stuffed. Try reinstalling the CD that came with it and then reload the firware it soud work.